The Place to Eat at John Lewis — Restaurant in Dartford

Shocking experience a couple of months ago. I’ve delayed reviewing as I’ve emailed and phoned twice to complain but had no response. Went with friend for lunch. The team were all ready to serve until a ‘manager’ arrived who questioned all that the staff had done. This resulted in people having hot food on their plates who couldn’t pay because the manager had sent the person on the till to do something else. The person in front of me who was waiting to pay with a tray of hot food gave up and went elsewhere leaving his tray of food on the side. When serving my food the manager reprimanded the server for the amount of potato she had put on the plate. He then said ‘you need to spread it out to make it look more than it actually is’. He then went on to demonstrate by removing half of the food and using the back of a ladle to spread out the potato. I thought I must have misheard but others in the queue heard the same words. This man’s intrusions were not helpful and the staff were clearly embarrassed by his attitude but it seemed to me they were warey or maybe even scared of him. So … John Lewis Partnership, as I’ve asked in my 2 emails and my 2 telephone calls, is this the standard of service and integrity that you now encourage and condone. Do you really as’ your staff to make things look ‘more than it actually is’? I will not eat or drink in this place again and I’m shocked at this service but more so by your refusal to respond to...

I went to the place to eat john lewis bluewater today with my mum There today I had a sausage in a bun and I really enjoyed it It was the best sausage in a bun that I have ever had in the whole wide world Also I had a cup of tea which very lovely and warm and I really enjoyed it It was one of the best cups of tea that I have ever had in the whole wide world I had a very lovely experience at place to eat john lewis bluewater today with my mum The staff that work there are very kind and very lovely wonderful friendly polite welcoming The service there is very good and amazing and wonderful And the view outside of the windows was amazing I could see everything outside of the windows I could see the tall hills I could see the people down below This place gets it's very first 5 out of 5 star rating by me Enjoy reading your google review by me Have a lovely rest of your day 5 stars all around I definitely will come back to this place and try maybe egg and sausage or maybe some of your other foods as well the next time I do come to this place When I next come back to this place I promise I give my second google review Hope this google review makes your day and hopefully gets your star ratings up a bit more in next couple of days I sure you like my google review I am so glad I came back to place it has been years since I...

Gets by on its name but I expect much better from John Lewis! First -the queue was at least 10 people long....after 5 minutes of waiting we hadnt move. This place is completely understaffed and what staff are in seem to spend time on other tasks rather than serving customers. We moved to another till (no-one made it clear that the other till was open until we asked). Then the service there was really slow. All the customers I spoke to in the queue were complaining about how long it was taken. Second - it's messy. There were 12 dirty tables around us. Third - it's the hottest day of the year but there was no air-con. Only positive I can find is the cakes are nice. I won't be coming back. Much better service at Cafe Nero in...