Wingstop Bluewater — Restaurant in Dartford

03/08/2023 - I waited an hour for my food and asked staff throughout that time as to when my order will be ready. They kept saying 10 mins until its ready until I went to another worker who then realised from the receipt that I've been waiting an hour. Turns out my order was not shown on the screen. The workers preparing the food then looked at the timing on the receipt which then led to one of the workers (average height, black female wearing a low bun) accusing me of eating the food and coming back wanting food for free. Another worker (short, white chubby male with short brunette hair) denied that I asked about how long it will take for my food to be prepared even though I asked him twice. This led to the woman accusing me to start shouting at me even more. The customer service was disgusting and I had to cause a scene for them to even listen (you could imagine how angry i was because i was hungry). This concerned other customers as some have spoken out and said they've waited 30 minutes and they're orders not ready leading them to ask the workers where it is. Never coming back due to a worker trying to humiliate me over a failed order. And to make it worse they didn't even give me my sauces.

I understand that it wasn't all the staff who have caused this problem but 2 workers. The rest were very calm and tried to handle the situation as quickly and calmly as possible. Hence, I requested for the 2 workers names in which everyone refused to give me. However, another worker (short asain woman) used the excuse of GDPR of not giving me their names which made no sense. I wanted to email wingstop customer service in order to handle this situation as I believe that it is unacceptable for anyone to speak to a customer in a degrading manner and then accusing me of wanting a second batch of my order for free when I didn't even receive in the first place.

It is also worrying on how the worker accusing me of this had the confidence to shout at me in that manner as well as try to get the other workers to humiliate me in order to look like a liar. Absolutely shocked and disappointed as I have been a wingstop customer for years and have never had an issue like this in any...

Visted wingstop for the first time in the UK after my sister had a good experience at the Southend branch. The Bluewater branch was probably one of my most disappointing food experiences this year. The majority of staff were pleasant but the manager was unhelpful, short and rude.

I ordered lemon pepper and garlic Parmesan with a refillable drink. The drink machine had no ice and when I told the staff they did not refill the ice so I paid to have a warm drink as the drinks don’t come out chilled.

The lemon pepper was barely edible and very dry, when we asked for extra sauce to try and improve the flavour the manger would not fulfill that request. The garlic Parmesan tasted of nothing. It was as if the unseasoned wings were fried and put in the box and served plain, if I couldn’t see the Parmesan mixture on the wings I would’ve thought they forgot to add it due to how flavourless they were.

I complained to a staff member who involved the manager. This is the same manager that wouldn’t give extra sauce by the way. He was not helpful only offering to remake the exact same wings which didn’t make sense to me considering I explained that the wings lacked flavour. It was only when I pointed out that if they’re going to be the exact same then how is that going to resolve my issue that he offered to make another flavour. I then opted for the Louisiana rub instead which was slightly better but I could only eat half and threw the rest away.

Today my sister and I have begun to feel unwell with diarrhoea and that’s the only thing we both ate. I’m glad my toddler only ate the chips because he would’ve been sick too. I won’t be going back ever again and think the manager needs customer service training as well as the cooks. Lemon pepper wings aren’t supposed to be dry as the sauce is made...

Don’t get me wrong, Wingstop wings are good, but the staff are very slow and not proactive in the slightest! to the point where i’m having to wait 40 minutes for wings and it’s not okay. I waited for 40 minutes while people after me are getting their order and im sitting waiting for food that was so backed up on the screen that they couldn’t see my order, I work at a restaurant and I have to say it was shocking all the tickets were red (meaning not done to company’s time standard). the staff couldn’t care less either and their attitudes stink. The people who were working the floor on the 5th November around 5pm don’t care at all and shouldn’t really have a job if they cannot preform simple actions in any capacity. it’s full of 16-17 year olds who give you times for when your order will be done but can’t fulfilled that time let alone check when your order will be ready, as the food was so heavily backed up, even when I asked for a refund I had to wait additional time for the manager, who was locking eyes with me but doing anything else but processing my refund, after shouting for him I actually was able to get my refund. The only person who actually helped was the girl in the cap with green eyes and long black/brown hair running the food, she acknowledged it wasn’t okay and deserves some praise. I don’t know what is going on in Bluewater Wingstop, whether they need better management/staffing or if they’re just slow and not eager to work but something needs to be sorted out and fast i wasn’t the only one who complained, when you make a fuss they finally want to help (it was a family before us who was in the same situation). My advice is to do collection instead of sitting like a melon waiting...