Dope Burger — Restaurant in Doncaster

My 17 year old son ordered a dope burger meal for himself and his step brother. 1 hotdog, 1 burger and some wings. When it arrived, only the hotdog and wings were in the bags. My son called the driver immediately, who was adamant, that was all he was given. He then called the restaurant who swore they had handed the burger over. The guy on the phone was very unhelpful and short. He just said “report the driver”. My son then called the driver back and, informed him of what the restaurant had advised him to do, the driver immediately pulled over and we could hear him checking through his bags, and checking through the car to see if it had been misplaced/fallen out. The driver was adamant that it hadn’t been handed to him!

My poor son then just admitted defeat and his step brother offered to share his hot dog.

Well, to say myself and my partner were furious, is an understatement. My partner called the restaurant straight back and spoke with the same unhelpful man who answered the phone, He explained the situation and said he would be happy to drive over and collect the burger if they could make one up for him?

The man wouldn’t even consider it. He was so rude and un empathetic. Just kept huffing and saying it wasn’t his problem. There was absolutely no wiggle room or even an apology. I understand that it MAY not have been the restaurants fault, but sometimes it’s not about the quality of the food (which is good) it’s the way you speak to people! Which was extremely rude, unhelpful and condescending to say the least!!

Put it this way, we’ll never know whether it was the driver or the restaurant who was at fault, but I haven’t gone to the effort to write a bad review for the driver, as he was polite helpful, apologetic and did everything he could to accept responsibility and resolve the situation. Unfortunately the same cannot be said regarding the dope...

05/10/2024 - 6pm My wife had just completed a 50 mile ultra marathon so she decided to celebrate with a Dope Burger as she had heard good things.

We ordered 2 burger meal deals at £28 so it’s not cheap and my wife specifically asked for NO MAYONNAISE on her burger. I arrived home with the food and realised the staff can’t follow simple instructions as my wife’s burger was swimming in, you got it MAYONNAISE.

My wife then rang up and the staff were apologetic saying that it was a “ miscommunication error “ my wife then said that they would have to deliver as we were not making the trip down to the shop again, the staff didn’t sound happy with this but they advised 40 minutes for delivery.

50 minutes later my wife had eaten her chips but no sign of a burger, so she calls again and the staff say “ Yes we were going to deliver it but we had to put your order to the back of the queue because we are busy “

So just to be clear, Dope burger get our order wrong because they can’t read simple instructions, then they prioritise the drunk people of Doncaster who are currently in the shop instead of rectifying their mistake by delivering my wife’s burger.

My wife then asked how we were going to resolve this and the guy had the bare faced cheek of saying that he would give us a credit note to use at a later date, are you having a laugh! We are never using you again.

Today I returned to the shop returning the mayonnaise filler burger and spoke with Callum who very kindly refunded my wife’s meal so thank you Callum for that.

Imagine running 50 miles and thinking I’m choosing Dope burger to celebrate this massive achievement with and then receiving the service we did. Shocking,

Dope Burger you dropped the ball and because of this we won’t...

First time visiting Dope burger today after seeing good things online. Immediately when you walk in you are greeted with a really cool atmosphere, graffiti decor, good music playing, a few booths for eating in if you wanted. The lad who served us today was great, really polite and friendly, fast service and generally seemed like a lovely lad. The menu is EXTENSIVE, beef, chicken, hotdogs, veggie options and a huge selection of gluten free items, there really is something for everyone and even some thing's I'd never seen before (bacon fat chutney!) i went for the grilled chicken beef brisket cheese burger, as a meal and i upgraded my drink to a milkshake. This place is pricey make no mistake HOWEVER the portions are huge and you're paying for quality. The brisket was tender, the bun was soft and the chicken was tasty. The fries are unreal, according to my husband they were 'the best chips he's ever had' and the banana milkshake was thick and luxurious with the nostalgic hint of foam bananas. They also offer spices pots for sale so of course we had to pick some up. Overall i would definitely say its good value for money given the size of the beasty burgers and we will definitely visit again to try other items that tickled our fancy. My only teeny criticism would be.. The paper that the burgers are wrapped in do have a slightly unpleasant smell to them, a little plasticky if i had to describe it however its not enough to put you off of your meal in my opinion and easily resolved by taking it out of the wrapper. Would still...