The Harewood — Restaurant in Doncaster

We booked a table on Saturday night for 4 friends, before going to the cinema. We asked for a wine list on arrival. The waitress said they didn’t have a wine list but they had whatever we wanted. We decided on a bottle of Prosecco and had a look on the website menu and saw it was priced at £24 a bottle. The bottle arrived, it was a Prosecco called Sorso- not what was on the menu, but we didn’t mind. Ordered a second bottle with our meal. Food was fine.

When the bill arrived, there was only one bottle of Prosecco on the bill, called Bottega Gold- priced at £35. We queried this because this was more expensive that what we expected, plus there was only one bottle on the bill and we should have been charged for 2.

The waitress said that it was a mistake and we should have been charged for 2 bottles of Bottega Gold, totalling £70. We explained that this wasn’t the Prosecco we’d been served. It was called Sorso that wasn’t on the menu, but certainly wasn’t a premium bottle.

I asked to please let us just pay for what we had, we weren’t trying to get anything for free- we just wanted to pay our bill.

The waitress called over who I assume is the owner ‘Rod’, and said we were refusing to pay our bill. I explained the situation and reiterated we wanted to pay for what we had, not the premium bottles of Prosecco on the bill that we didn’t have.

Rod was trying to intimidate us, got up in my face saying “you need to pay, you’re not having it for free”. I stuck to my guns and refused to pay for something we had not had. I reiterated that if we had been served Bottega Gold, we’d have paid for it, but we had not been given this.

Rod said “do you want a bottle of Prosecco for free then”, to which I replied, “yes fine as we are clearly getting nowhere here”!

Rod went and sat back down and I went back up to the bar to try and pay. The waitress confirmed the price of the bill with Rod, who was sat across the other end of the bar… he shouted back “CHARGE HER WHATEVER, SHE’S OBVIOUSLY SKINT”.

We were all so shocked and taken a back, we quickly paid the bill and left, but we’re so insulted by the way we were treated it put a downer on the rest of our evening.

After a quick search online, we found that this bottle of Sorso Prosecco they served us, was not on their menu, but on offer in Morrisons for £6.50 a bottle!!

Beyond terrible customer service… avoid at all costs- and if you do choose to visit The Harewood, confirm all prices beforehand and double...

Was searching for a cup of tea about 17:30-ish on Monday evening in the Civic Quarter (?) in Doncaster and there was nowhere open, then I spotted flames and some people sat around them. When I got closer I saw there were some sofas, and these tables with fire in the middle and glass around the fire pit for protection. It looked great then a waiter came out with a tray of cocktails. I asked if they would serve just tea and he told me yes and to go in.

On entering it was very stylish with little tables to 2 and 4 and what looked like stairs to another floor. The waitress asked if she could help. I said I just wanted a cup of tea and would that be ok. She gave me a really friendly smile and said I could sit where I wanted. When she returned she had a little tray with a pot of tea, cup and saucer and a little jug of milk plus a biscuit and varying sugars. I commented I didn't know it was there, and she said a lot of people don't. I felt a bit awkward in a restaurant only having a cup of tea (I was just filling in time while I waited for my granddaughter to finish her training) but I felt I was treated just as importantly as a group having a meal or cocktails before going onto the Savoy or Cast.

My pot/cup of tea cost £2.20 which by today's standards is very reasonable especially in such pleasant surroundings. I am definitely going to return and have a much fuller menu.

PS They have cloth serviettes not paper. Noticing this is becoming OCD with me. I feel like the owner is putting in the effort........ It's the little things!!

Oh and I only gave 4 ⭐ because I haven't tried the food. No...

Diabolical service. A member of the party had to ask where their drink was, it had been forgotten, she did get the drink eventually, gratis. On to the food, waitress told us what they didn't have in stock from the menu, so we ordered around that. After ordering was then told that an ingredient of the salad wasn't in, but since that was the only vegan option remaining I was obliged to order anyway. Food started arriving then a few of our party that ordered pizzas were told there was no pizza dough (they were awaiting delivery of dough), they reordered. When their food arrived a meal was missing, the poor bloke with no food was told there were no RibEye steaks left, he'd ordered fillet. He left with a doggy bag of fillet steak, admittedly it was free. Those who had burgers said they were dry and not worth the price.

The management did knock money off the bill where they felt appropriate, but we just wanted a nice lunchtime meal to see off a colleague on their last day, not a fiasco of a lunchtime meal.

Simply put, if you value your sanity just don't bother going. Majority of the menu was not available and what was, was not up to the standard expected at the price paid, except the paella...