Domino's Pizza - Dover — Restaurant in Dover

Ordered pizza to be delivered for four people. We are regular customers and this time Dominos failed totally to deliver a positive customer experience.

We waited for over an hour and when it appeared that the order was 4 minutes away from delivery, the driver appeared to be going away from our house. We called to enquire what was happening? We were told that we would be called back and waited a further 20 miniutes to be told that our order could not be delivered. No reason was given but we were given 3 options. Order another day and not have to pay. (We had already paid, so were being offered no compensation there) alternatively, we could order fresh pizzas but could be waiting a further hour or more. It was already 8pm! Lastly, we could have a refund. We said that if they could bake us fresh pizza, we would collect it. Dominos agreed and said it would be 20 minutes to cook. When i collected the pizza, I asked if it was a fresh order and was assured that it had just been cooked. Sorry to state that this was a lie! Our order was clearly the one that had been prepared an hour and a half earlier. We will seriously consider whether to use Dominos again. It is not an inexpensive takeaway and we always generously tip the drivers. We understand that thngs sometimes go wrong. However, if a company has no respect for its customers and lies to them, you have to wonder why you would continue to give them your hard earned money. There are alternatives, after all. Very...

Myself and my friend ordered food online via justeat for collection. Was told collection is 8 minutes and was given a collection time of 1910. We got inside Doninos at 1908, so 2 minutes early. We wasn't acknowledged whatsoever for at least 10minutes, there was people who were waiting for their orders wishing us good luck at getting their attention. There was a child in the ahop that had to endure all the agression and foul language with his mother looking horrified, and she even offered to answer the phone to tell the caller that Dominos was too busy to take any orders. Obviously the staff refused. The phone was left constantly ringing with staff shouting and swearing at each other to ignore it, whilst also arguing with each other. After receiving our first acknowledgement (we were asked if someone else's order was ours) we then didn't get spoken to until our order was ready. Our experience was awful, with one guy slamming things on the floor and sides, another swearing at the ringing phone and about the fact that he had to do some work, and another guy making pizzas and continuing to swear because he made the wrong one. Our order was finally ready 30minutes after or collection time, with no apology or thanks for waiting. The food itself was nice, our only complaint is the chocolate, cinnamon dough balls tasted like there was no cinnamon present at all. Will not be returning to the Dover store for...

I purched two pizzas one ham and onion and the other chicken and peparami bbq base from domino’s in Dover I have ate from other dominos and never had a problem on Friday the 18th of October 2024 I ate the bbq base with the chicken and pepperoni after I ate the pizza I had really bad symptoms of food poisoning I was being sick bad cramming and bad diareah I was on the toilet every 20 minutes I couldn’t eat anything or drink anything I had to call 111 because I was pooing blood where I was pooing that much it was coming out as blood I can show proof and I can also show proof of my purchased I think I deserve my 15.98 pence back I am disgusted I am put of dominos for life although I loved it I am righting a email to dominos the man who answered the phone was a lovely gentleman but the food wasnt good my traditional Friday night takeaway was rewind I had to take imodium tablets to get it under control I’ve had it since Friday and now only starting...