The Pizza Direct Deal — Restaurant in Dover

Ordered chicken and bacon and cheese wrap on menu it states it comes with a choice of dip and salad. Well we had No salad and was not asked our choice of dip. The chips were cold and so was the wrap. Inside the wrap was 2 bits of burnt bacon 1 processed cheese slice cut in half 3 bits of chicken which was in bread crumbs was very dry. The wrap was like rubber to chew . Will never order from them again . Last time we ordered scampi and chips approx 3 weeks ago that was cold so we thought try something else. I also had food poisoning the following day. WE WILL NEVER ORDER ANY FOOD FROM DIRECT PIZZA AGAIN NOT ONLY YOU DO NOT GET WHAT YOU ORDER, ITS COLD AND...

Only giving this one star as I don't believe I can give it any lower! Poor standards of hygiene from all staff - not only was food falsely advertised, but I was advised initially they no longer included one item in my order from a set menu - onlythen later to be told that they'd run out of garlic bread when being presented with my cooked pizza. On asking for a refund I was told they didn't do refunds and intimated if I would rather have chips. Then the young acne covered ** proceeded to haggle with me over the bill! Utterly disgusting customer service- I won't be touching the place again with...

Like so many restaurants in Deal, they put their prices up by 30% and now they add a delivery charge too so in total it's a 50% increase and to top it off their food quality has down hill big time. Really disappointing. I've seen so many other pizza places around Kent that offer bigger pizzas for cheaper that have been the same quality so why can't they? I wouldn't mind so much if the food was better, but at least my money is better in my pocket...