Costa Coffee — Restaurant in Dudley

Foodwise, it's alright. I get the same drink every time, they always have the ability to make it whenever I go. Aside from the toasties being rock hard sometimes I couldn't really fault the food and drink.

Now, my problem is this. As a customer in a food establishment where hygiene should be top priority, I don't take kindly to having to wipe someone else's piss or shit off of the toilet seat. Sort it out, it's disgusting and shouldn't be something that is seen on a REGULAR basis. Now, I don't use their toilet regularly when I go to this branch as, realistically, I'm a big girl and I can hardly fit into the cubicle. However, when I do go, I don't want to be wiping somebody's excrement off of on and around the seat every single time almost without fail.

Last thing; I have a disability that causes me to have involuntary tics. I know that people are going to stare, I know they're noticeable, but I don't appreciate being made to feel...

I walked in the store and ordered a large latte to the counter and the billing staff was good with me after the billing. I was waiting for my coffee. One of the staff (Lisa) placed that coffee on the service counter without any greeting. When I picked the coffee, I saw an opened big jar of chocolate powder on the service counter, which was for customers' use. I wanted to add a spoon of that chocolate powder in my coffee, As I reached my hand to the jar, Lesa (Staff of costa coffee) quickly covered the jar with her hand and said, "This is only for hot chocolate." (Even at that time, she didn't use polite language.) I felt blank at that moment. I said, "Okay, it’s for hot chocolate," and then I walked away. That situation was very embarrassing for me in front of other customers. I didn't even go to work. She ruined my day. Time and Date :...

All the Costas near where I travelled from (Manchester) are dog friendly. This one is the complete opposite. Which is a shame as I chose Costa for the familiarity after a long journey.

I managed to walk the distance from the door to the counter, Pick 2 sandwich’s, place my order, pay AND find a seat before coming back for my drinks and pretty much being shouted at that “you can’t bring dogs in here” in the middle of the store. A good while after entering with my dog who’s well trained. The store should communicate this on the door and the staff had the chance to tell me at multiple chances.

I was offered to sit outside, and that I was still welcome to take my food away or have a refund. I took the refund and After this experience no Costa anywhere will be seeing a penny from me. Don’t be a chain if everything...