Swan — Restaurant in Dudley

Food was amazing! Went for the first time to celebrate my grandmas birthday. The food was very tasty and good quality. However what let me down was where we were seated, three of us were being really blinded by the sun. We tried pulling the curtain across but it didn’t cover any of the window. This made it quite uncomfortable. When we asked to maybe move seats or have something done about it, the gentleman was very rude and said “We’re booked up. I can’t move the sun.” And when we said the curtain wouldn’t pull across he said “Well yeah they are decoration only.” There was no attempt to make it comfortable for us so we just had to be blinded. There was one other table used in the room the whole time so not sure how that’s booked up? When our food arrived, one of our members asked if they had mustard and he took off his glasses and reached over the table to her as if to say “open your eyes” (as there was mustard on the table). I understand that was sarcasm but following the conversation beforehand I just didn’t enjoy it. But food wise was lovely. If you’re vegetarian I will add there aren’t that many options but I found the options good and from the quality of the food you shouldn’t be disappointed!

Update: as I can’t reply I’d like to just reassure you we weren’t offered any other seating arrangements as we would not have refused. I totally appreciate the other table was booked but there were many other tables we could have sat at. And really it’s the lack of help in anyway and being told they can’t control the sun that I...

Visited tonight and left overall slightly disappointed after visiting numerous times over the years with no faults.

On arrival we were greeted by an immense odour from the Gents toilets but thankfully after entering the pub itself, the smell disappeared.

Food was average tonight - if anything seemed like it had been sat for a while before being served. Portion sizes were great however.

Desserts were the biggest disappointment. We paid for the adults brownie sundae, only to be provided with a small one. Thought this was odd as previously they were massive but didn’t question anything as thought this had perhaps changed. It was only until our Ice cream was gone when we noticed two big brownie sundaes leaving the kitchen! Our second sundae, a vanilla one with raspberry sauce and wafers (was delivered more like a vanilla ice cream, jam and no wafers).

Staff lovely as always.

Hoping it was just an...

We brought the beef lasagne with garlic bread ...payed extra for chips with it .Then didn't get garlic bread was told rudely by ashley sheppard that because we payed extra for chips we lose garlic bread which we already payed for with the meal and doesn't say on menu that if you upgrade your meal you lose garlic bread and be spoken to like your nothing ...we haven't been out in a long time as my husband has been very ill with kidney failure so thanks to him was a bad night which we was so looking forward too very sad ..wasn't asked if meal was ok only a very small amount of chips on plate and I went home still hungry..I don't understand why you upgrade your meal with something extra you payed for to have something taken away doesn't make sense..The meal didn't fill me up as it should because the food wasn't on plate we payed for..poor service all...