Amorist Bistro Bar — Restaurant in Dunfermline

Went to Amorist today with my friend for lunch. Big mistake!! Walked in and saw one of the female waiting staff who guided us to a table for two without any hello. She gave us menus and we both thought the choice was great. My friend ordered a burger and I had a sandwich with chicken, lettuce, tomato and cucumber I did not want the bacon. We ordered a portion of chips to share as we could not see if it came with chips.Just to point out this waitress had no communication skills either, both very fed up looking and no engagement which we both found rude. Our meal came and to our shock both plates had chips and then the waitress brought us another portion of chips. We explained that we only ordered the one portion of chips to share as we did not think the food came with chips. The waitress walked to the counter spoke with the man behind the counter and the other waitress and they were all staring at us as if we had committed a crime. I walked up to them and explained how the error had occurred, if the waitress had made it clear our meal came with chips we would not need to order any more. The whole experience with the staff was off putting, not friendly, no attempt to interact with us the customer, absolutely no customer care/service. My friend was enjoying her meal but when I started to eat my chicken salad sandwich I thought I had bit into a piece of mozzarella cheese due to the texture but it was actually a cold fried egg on top of my chicken salad. It was disgusting, the bread was all greasy and soggy, I actually felt sick. There was no mention of the fried egg in the menu ?? Why would it be there in the first place. I did not eat my meal, it was horrible. My friend caught the waitresses attention and asked for the bill. The waitress did not ask if we enjoyed our meal, did not comment on mine being left in fact again she said very little. So our first time and our last time in this place. I am so annoyed that my friend paid £24 for a terrible experience, rude staff with no interpersonal skills, no communication skills, looked and acted miserable and my...

It's a shame, really, that such a good location for a cafeteria, with gentle owners has become a hard NO for me due to the waiters. I've been here a lot of times, given them another chance, over and over, because the staff are nice people, but... the waiters are awful. They are rude, uncaring, disrespectful and forgetful. And every time we come back there is a new one. Bht they are all bad. And I mean really bad. Not coming back. Avoid at all cost. I feel bad for the kind managers, but they have to understand the importance of hiring qualified people to attend your customers. Good food. Awful and...

Visited on a Sunday afternoon and had excellent service in pleasant and comfortable surroundings. The cafe was busy for a Sunday afternoon but we were able to get a table and were served quickly. The food takes a wee bit of time to come as it's freshly prepared but is worth the wait. We had a pulled pork burger and a salmon and caper salad. Both dishes were tasty and well presented with more than ample portions. Reasonable pricing for the quality of the food but not the cheapest in town. Definitely worth the extra few...