The Glen Tavern — Restaurant in Dunfermline

BEWARE - not dog friendly! We visited on a Monday evening when the pub was very quiet with a few of our friends & our well behaved greyhound!

As we started eating our starters, a male member of staff walked by & muttered you’ll need to move your dog & walked off - not sure where he wanted our dog to disappear too as he could not fit under the tables and he was just lying next to our booth and there was room for people to walk by.

This made us feel very uncomfortable, however, we finished out starters.

As our mains was delivered another male member of staff approached out table & very rudely stated we had been told once we needed to move our dog as he was in the way!

Shocked I asked him where he wanted us to move him too, he didn’t have an answer, I suggested we move to a different part of the pub with slightly more room, but this wasn’t good enough for the staff member so I said I was leaving. He stated that if the place was busy my dog wouldn’t have been allowed in…again not exactly DOG FRIENDLY! He also said that because our dog was large we should have rang ahead & they would have accommodated him…what are they going to do build an extension plus there was like 4 other people in!

I therefore left and told my friends who stayed behind I would pay for the starter and drinks but not the main as I did not get the chance to finish it!

This was not good enough for the staff and they decided to hold my friends hostage saying the main’s were served and therefore they needed paying for, they also threatened my friends saying they were calling the Police.

My friends left my contact details but of course the Police did not attend as no crime had been committed.

A lady from the table opposite us stated to staff that she thought their customer service was appalling and my dog was very well behaved, it was the staff’s actions that caused the problems.

To this the rude male staff who I mentioned earlier stated “what’s it go to do with you” containing his theme of great customer service.

This caused the lady’s husband to state they wouldn’t be back due to the poor customer service.

To summarise if you have a dog I would not visit this establishment as it is not dog friendly as advertised, especially if you have a large dog breed & the staff are very rude - apart from the young female who took our order, she was very nice to both humans and my dog!

If I could give zero stars I would, however, one seems...

Came for some lunch the other day. Absolutely disappointed. For starters I had the Chicken Liver Pate, my partner had Garlic Mushrooms. Both acceptable at best. The garlic mushrooms were extremely salty and the pate came with an entire 3 oatcakes.

For mains I had a burger with a piece of haggis, my partner had steak pie. Again the steak pie was horrifically salty to the point neither of us could even eat it. My burger was absolutely tasteless. We got a side of dirty fries with bacon sourcream and onions. It came without bacon and sourcream. We asked and got the bacon and sourcream thankfully. But even then the chips were undercooked.

On top of this the price of drinks was horrific. Ordered a "pint of diet coke no ice" I was given a glass of diet coke with ice. It was not a pint. I appreciate not all pubs serve soft drinks by the pint, but tell me beforehand. This glass was maybe 400ml max. It cost £2.80. Frankly unacceptable.

Save your time and money, don't bother coming here. The food is atrocious.

When we asked for the bill and the waitress asked how everything was, we were honest. She didn't even apologise for the food being too salty when the steak pie was literally that salty it was inedible

Service was also trash, when we had the bill we put cash on top of it and left it clearly in the middle of the table. It took nearly ten minutes, and me gesturing to get it taken.

On top of everything else, this place claims to be dog friendly. We were not greeted with a bowl of water or anything, like every other dog friendly pub I've been too, and when our dog jumped on the seats a member of staff instantly told us to get the dog down or put our coat down on the seat for the dog. This is totally reasonable but the member of staff was extremely rude. Our coat was already down on the other side for the dog to sit. She literally just jumped on the other side. We didn't even have a chance...

pubs lovely enough. but bald guy could have a bit of training on customer service, unwelcoming and rather blunt towards guests.

Edit (reply as I must have touched a nerve & not sure how the pub knew this was us): The place had a few tables, the guy who served my dad had first told him not to sit down and to wait. Dad had stood back, could have been a bit more welcoming and saying we will get you seated. Had no clue you had to make bookings, my sister had first asked if we were able to come in and was told it was alright. Then the guy was bit forward saying to sit at different tables and which was fine but made a bit of a fuss with seating as though was too much of a bother - hence feeling unwelcomed. If having 6 adults and 4 dogs was too much, we wouldn't have been bothered if turned away. The dog 'barking' did not growl, if growling would have took her straight out. She was unsettled but completely understand having a barking dog in a restaurant is disturbing for others and also giving workers a fright and making them feel uneasy. However, the way that the man had just instantly turned around and snapped that wasn't allowed, was blunt. I'm sure everyone somewhere has had an experience with a screaming child or someone somewhere has had a dog barking, that's the restaurants choice to allow both and what comes with the responsibilities. The only issue we had was the attitude, it takes two seconds to say in a nicer way about what happened and therefore, the mannerisms were blunt and we were taken back realising we weren't welcomed and decided to leave. Everyone else had seemed lovely but the man himself must have had a bad day. I read a review below about same man, so hence my comment on some customer service training - working with the public isn't easy, but a good attitude...