Caffè Nero — Restaurant in East Devon

I was a regular customer for last two years, getting my coffee on the go almost every day on the way to work,or for a walk with my baby. Many time's I've meet my family or friends there for coffee, lunch or cake. Under old management they were always open 7am no delay so I could always grab coffee and breakfast on the go... not any more. New opening times are ridiculous. Only one member of the old team is still keeping the place going. All of my family is now waiting for the coffee #1 to open as even the hot chocolate went downhill. It's very sad. Pleace needs desperate refurb , and the new staff some training on customer service and barista skills...also how to listen to person giving You an order,because to screw up black americano...

Dirty toilet, tables not cleared, all through our coffee and meal table not cleared of dirty cups and plates from last customers. Went back later and table still the same. Add to that older women with dogs, sat on sofas with dog on the sofa for at least 4/5 hours, same people still there when we went back. Talking and shouting loudly about politics . A wholly unpleasant experience . I would not want to visit again and sit on dog hairy sofas and dirty toilets with people that seem to have moved in. If it had not been near to where I was waiting to pick something up I would not have gone back a second time. But I can assure you I will...

Last Thursday, on the 16th, I ordered a latte and Earl Grey tea with hot soya milk on the side. The barista looked at me, laughed, and kept repeating “hot soy milk.” She then asked me again, “Hot soy milk?” I said yes, please. She laughed and said she had never heard of it before. She then said, “Everyone to their own, I suppose?” It made me feel really awkward. I’ve never had that issue before, and we’ve always had the same order at every other coffee shops, branded or not. I won’t be going there again. She made me feel awkward and uncomfortable. The latte also tasted awful, so I’m not sure if she’s new. The service...