Costa Coffee — Restaurant in East Devon

I'm writing this review as tried to contact head office. But unable to ring them now. I would like to know if there is a loyalty card scheme still please. Will update when I get answer. Thank you for your reply. My brother is disabled and uses costa every morning. And since it's opened. He doesn't have a phone and no way to support an App. So how can he get rewards. He struggles but still likes to go in there. He was told he hasn't been asking. My brother has memory issues following disability. He is well known. So please help me with how he can be entitled like others. Direct Discrimination.. Went in on Sunday and was told they can't help my brother. I said why not have stamp cards or pad for him and others that are unable to have smart phones. I was told they can't do that and he would have to get a phone to get app. My brother won't stop going in there as likes it there. I'm just disappointed for him not being...

Went in on the bank holiday, 3 staff on, waiting well over 5 minutes just to place order, despite being 2nd in the queue. The staff were more keen to discuss their upcoming staff meeting than making coffee. So when the "large order" (4 drinks, 2 sandwiches) before me was complete they had a staff meeting about the staff meeting again, before having to have the very simple order explained and then making faces about having to find and use a jug for coconut milk. The young lady was obviously fond of the sound of her own voice and very confident in herself, which is nice. However out of her hands and her mouth she seemed only able to operate one or other at a time, she seemed to opt for the one that is less useful for making coffee....

Truly awful.

Scruffy externally. Very Hot and stuffy inside. Genuinely terrible, error-strewn "Customer service". Out of stock of even absolute basics such as flavouring syrops, spread.

Forgot to put the drink in our cup. Forgot to add the beans to our account. Can't even use their wifi unless you give literally tons of very personal details to a third party company.

Do yourself a big favour ... Avoid, and go to the much better (and cheaper!) tearoom just...