Let me say first the food was superb, the faults lay with the staff. Seated in the new section lacked atmosphere and needed either the windows/doors open if no air con as it was very stuffy and smelly. Order placed & drinks arrived after easily 15 minutes. The sparkling water was so warm you could have bathed a baby in it. We asked for ice twice and it never arrived. The food similarly arrived very slowly and once finished the dirty plates stayed on the table for 20 minutes only then cleared and main cutlery placed. Again meal finished and you are left with dirty plates again for over 20 minutes by this point we all wanted to leave. Requesting the bill, now this is an undertaking as now all staff have disappeared, just when I was about to go to the bar and ask for the bill a server arrives, a young tall fairhaired boy and we asked him for the bill. The bill arrived and due to the length of time for anything to happen we asked for the payment terminal which the server went to get. After much discussion with another server, they both then looked back at our table and laughed. Hmmm, why was this? Just a laugh with a fellow work mate or something aimed at our table? I can't say but we all felt extremely uncomfortable. Having been to Bombay Story over a dozen times this service or lack thereof is something we have never experienced. It has really questioned our desire to return after such very poor service from the staff.
If had not been Fathers Day & my elderly father being present I would have requested the mandatory 12.5% tip to be removed as the level of service from the front of house staff...
Read moreBombay Story, I came and I had my own Bombay Story.
I got welcomed by Prayrak, a very friendly and respectful man. As you ever the door, you feel like you have stepped in to another place. I was welcomed and brought to table and brought the menu.
Whoever designed the menu, really wanted it to be 110% authentic and that is achieved.
The vegan options is what I came for and that was no disappointment. The poppadoms with the chutneys, once that taste hit time stopped. But everything around was still moving. My mind was on another level due to the flavors. I had the curry and that was exceptional, with the Chef being a Magician to make such a dish. The breads were authentic and just the accompaniment to the curry.
Then I ordered the cardamom rose latte. It looked so good, that it looked like the man that made it mastered his technique. That flavor was smooth and balanced. I saw the place 10/10 I got welcomed and everything was authentic 20/10 The overall rating 100/10, well above and it feels like thousands of generations have passed down their skills and this team and brought it to the customer.
When it is said "Today India is brought to you", it is literal and true.
The best restaurant I have been to in my life. I have grew up in Indian communities , so the quinine I know so well. But then this team takes authenticity to the 100's
They make every customer feel liked they an honored guest. With it being mutual that the customer tells the staff how honored they are for what they have created.
I came for a meal, but "Blessed" with an experience.
To all the Staff "I am very Thankful...
Read moreI booked the Bombay Story restaurant for my husband's birthday meal on the 6th June 2025. From booking over the phone to leaving after our meal, the service was excellent. I would give 11/10 if that was possible.
The attention and welcome was second to none. We both thoroughly enjoyed our starter a cold chicken dish with yogurt and pomegranate seeds, it tasted divine and looked amazing. We had different mains, a few vegetable sides and were both extremely happy. They even gave my husband a card, cake and glass of fizz after our meal. Such a special touch to an already beautiful evening. As my husband does not like to be the centre of attention, he didn't want Happy birthday to be sang in such a public place and this wish was respected. We were both extremely touched and felt we booked the right venue for the occasion.
As I had my back to the restaurant, I hadn't realised how busy it had become since being seated. However, this did not affect either the quality of the service or the noise levels. We were able to talk freely without being disturbed.
It is not a cheap place, but the experience, hospitality and food is worth every penny. To Josh and the entire team, we extend a wholehearted THANK YOU!!!! Every single member of staff was warm, courteous and nothing was too much trouble.
I have since returned with a few friends a few days later, once again we were all extremely happy with our meal. A massive thank you to all of you. Keep up the excellent service, food and hospitality, It is very much...
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