Café Enna — Restaurant in England

Three weeks ago on a Saturday we had lunch today and I must say was really disapointed.

From the menu we choose; Currywurst and a Bacon, brie, red onlion panini, with a tea and diet coke.

We both felt that your menu sounded good but when the meals were delivered we were so let down the food portion size, quality and presentation was just a joke !

Although sitting in your covered outdoor area food being served in a cardboard takeaway box at prices you charge is just not acceptable. In Hexham your competition most other cafes just offers better all-round, even Hexham's take away grill on the main high street offers better quality & value.

In this climate its harder to attract new customers than retain and we like probably others will not be returning to your venue.

I do hope you take review as feedback to improve your offering currently how you are serving your meals, prices should be more £4.50-£4.95. If I was a business owner I would rather hear what customers are saying rather then wondering where they are and being quiet.

In the age of protecting the planet, serving food in cardboard takeaway boxes with plastic cutlery can't be good for the environment and especially unacceptable when dining in.

Also the two young members of staff working although friendly, did not attempt any upsell of products nor know how to handle a customer's query a simple "sorry to hear that and I shall inform the manager of your comments" would have been most appreciated.

I tried to email venue with complaint but email bounced back I do hope you take these comments on as your venue does have so...

The cafe is part of the golf club. You are apparently expected to order at the bar but there are no signs to indicate this.

I sat for quite a while near the cafe entrance where others were having their food and drink. I then went and found the kitchen door and checked that they were still serving.

Eventually a waitress came to clear the other tables and she asked me whether I would like to be served there! All that's needed is a simple sign to tell you to order at the bar and which also indicates where that is.

I had a lovely cup of coffee but the cake was disappointing as it...

Location is fantastic for a quick stop off / bite to eat or a drink. Update unlike some establishments theyre not overly increasing their prices, coffee and tea for £4.50

The disabled toilets are pretty difficult to use and not all the doorways are wheelchair friendly.

Given this is at the end of the tyne green park there is so much more potential. I hope the owners are able to take this on board.

Staff were friendly...