Caffè Nero — Restaurant in England

Cafe Nero is my first option for a high street coffee, a better taste and good plant based milks. The service I have received at the Southend-on-Sea branch has so far been good and customer focused. When I get a bad service I automatically take off two stars in my little rating policy as good service costs nothing and businesses should do all they can to deliver this.

The coffee here is very good and I now have the coconut latte which hits the spot for me. I think Nero could be offering better vegan options with the foods they offer as a mono option is not a choice but a singular yes or no. With trends and outlets all ramping up their vegan choices Nero could push out the boat and try and create unique options to out shine its competitors.

On a downside I often see tables that have lots of discarded rubbish and empty cups and saucers which are not pleasant. This on top of the staff chatting instead of clearing the debris means I leave the shop and go elsewhere. I am not the only one to make reference to this issue as I have seen it mentioned in other reviews.

Update on 17/04/22

Had to drop a star today. As I looked around at the place there is a ledge at head height, when sitting, that is s kind of dado rail. It was caked,yes caked no exaggeration, in dust. They may wipe the tables but this ledge and around the shop was disgusting. I have included two pictures, one of the dust on the ledge and another of the dust on my finger which I wiped briefly on the dust ledge. Not nice...

I've been visiting this Neros multiple times a week for the past four years since I moved to Southend. It's a lovely place to come for lunch to escape the home office for a break. They play soft background music sometimes but it all adds to the pleasant ambiance.

If you've been to one Nero then you feel like you've been to them all, but I find this is my favourite just because of how friendly the staff are. Always willing to have a chat and remember your order very quickly if you go in more than once.

Other than that it's pretty par for course for a coffee shop. There's plenty of options around but I'll always use it as my go-to cafe...

I was given a piece of Tiramisù cake that was completely stale. The cream was dry as well as the sponge, I had to ask to change it with something else as that was a health and safety concern to be honest. The barista was very abrupt, even though she offered to replace it with any other cake, I had to pick a croissant to avoid a food poisoning. Obviously I didn't receive a refund for the difference of price ending up to pay a croissant the price of a slice of cake. I don't really think it is safe to sell cakes in that condition, especially when it's a Tiramisù containing either mascarpone or...