China Brasserie — Restaurant in England

I would like to note that we have used this place since they opened and have been going back for many years.

We booked the restaurant for NYE. When we booked the girl on the phone said she could only offer a table at 8:30pm this was fine.

We turned up at 8.25 was left waiting outside for 10 minutes. When inside it was evident the place was full and there were a lot of people waiting for take out. There was a man getting rather frustrated as they told him they had lost his order he had to sit and wait whilst they found it. (We later noticed him waiting over an hour later).

The waitress looked worried when we said we had a table booked I think they had made a mistake and given our table to a couple. After 15 minutes of further waiting we were eventually seated at 8:50pm.

No one came to take any drink order from us for a further 20 minutes and then we eventually could order 35 minutes after taking our seats.

My husbands food and my friends food was delivered yet I was told I would need to wait another 40 minutes for mine?! I asked why when it was a simply stir fried dish and the manager told me because I had to wait and that was that.

Bemused by the way he spoke to me I asked for him to prioritise my order because the rest of my party had already finished. He basically told me tough.

It wasn’t until I spoke to another waiter who I must say was outstanding with the public that my food was rushed through. Within 10 minutes my food was with us.

We were never offered more drinks so had 1 drink for the entire time we were there.

Midway through the meal half of the waiting staff appeared to leave and go home (the restaurant was still 80% full). The management of this place is poor and he has zero customer service skills. When I asked him if he cared about how he had treated us he bluntly said “I don’t care”.

He has successfully lost my business and my friends and I hate to give poor reviews as I understand how valuable google reviews can be but due to the service levels of this manager/owner I have to be honest for future customers.

The saving grace of this is that the food as ever was outstanding. Just a very sloppy and disappointing service delivery from what used to be one of the best restaurants in town for service. What the hell happened to this place?

Thanks...

Every time I place an order here, I’m reminded of why I shouldn’t place an order here. The past few months we’ve been driving out of Fairford Leys and into town to collect our Chinese from elsewhere. We thought we’d give this place a go again after this new fancy app was supposed to cut the silly waiting times.

Went in to collect my order this evening, that I ordered on the app. When I got there the 2 girls had no idea about my order. I told them I’d ordered via the app, to which they then switched the machine on and multiple tickets came out. So, my order hadn’t been made, despite me arriving at the time I had selected on the app. She said it would be 10 minutes, which was annoying, although I was happy to wait 10.

After waiting outside for 25 minutes I went in to ask if it was ready, to which she said it wasn’t- so I just requested a refund so I can go and get our food from elsewhere. Instead of apologising, the girl (young, full face of makeup, nike jumper) told me that I shouldn’t have ordered on the app because the owner of wasn’t there. Excuse me? Instead of apologising for the poor service you come back with a silly comment. There was absolutely no alert on the app that you were unable to place orders, I managed to put my order through and select a slot- so to me, you are accepting orders on the app.

I won’t bother with this restaurant again now, I’ve attempted it multiple times and it’s a let down every time. Plus, I’d rather avoid the rude, unhelpful and sarcy staff and go to a restaurant that appreciates my business. I’m glad the other restaurants in Fairford Leys do not reflect the same way...

VERY RUDE STAFF., TO BE PRECISE ONE & THE ONLY WAITER THERE who was attending our table of 8 on my 40th birthday ! He was the older staff there Į guess. It was our first time having a dinner there . Some of us with fluent english , others with bacis english , but we couldn understand him, and He was rude and arogant , He was literaly throawing plates on ir table , which was unecaptable at all ! He did a mistake while ordering and bringing apetisers and main dish (2 of them) at the same time and He blamed us for it and said its our problem. Completely wrong behaviour . Į was working my self at few diferent countries and restaurants and its the last thing you can tell to the costumer. Yes there was a very long gap between apetisers and main dish, they were having lots of take always during that time . Unpleasant atmosphere without any music. Į was sadly surprised and dissapointed to have my birthday with my family there . We left there £208 and ofc no Tips. Food was ok. We used to have take away from them and never had any issues . Would go again . So yah - ruined birthday dinner . We simply left and didnt complain there more as didnt want to ruin our evening even more . Wouldnt recomend. P.S. If you go there , avoid at least this older waiter. There is other guys who were nice to other costumers from at least what Į saw while waiting for our meal . Also it says - good for kids . There was nothing for kids . We had 5.5 y old and 2.5 y old with us that day (18/06/2022) , they didnt have any meniu for kids or anything els to entertain them. Yes they were alowed to...