Costa Coffee — Restaurant in England

I always find the staff at Costa not customer centric and across their stores I always get the feeling when being served that I am causing inconvenience, however I like Costa coffee and continue to go into their stores. On Friday 20th June I visited Costa Coffee, White River, St Austell and I have to say the three staff including a girl called Chloe were amazing. Not only did they know their products, they were kind, friendly and made me leave with a smile. They showed the same level of customer care to all customers in the store at that time. This truely was my best Costa experience which can be noted by me leaving a review as I very rarely do so. Please make sure these staff members get the recognition they deserve. They provided a family. Friendly and personal experience that you would expect from a small business and not an international chain. Great work guys and the refreshing drink was neither too sweet...

Always a nosiy and busy store

Service is OK, staff seem friendly enough. Seems to have changed some staff since I was there last

Not a huge selection of cakes available, and it was only 10.30 am when we arrived

Tables are always dirty, even when they are not busy. Tables are left with dirty cups and plates

The toilets are average, not spotlessly cleaned. I don't know how often they are checked

On my last visit, the back of the toilet was piled with empty toilet roll cardboard. Water on the floor from people using the dryer and tissues on the floor

I don't rate this particular branch of Costa, nor many of them these days. It wasn't my choice of venue, but it appears it's the only cafe that stays open past 4pm in...

St Austell really is a struggling place. I've been travelling down to Cornwall to complete the South West Coast Path on and off for a few years now, and this town has to be the most disappointing I've come across in the region. Even a small supermarket in the town centre doesn't exist (there is a Co-op a few mins walk outside the main area). So whilst this Costa is pretty basic, I'm marking it as 4 stars, because at least it's here! I needed somewhere to wait for a bus for an hour and it was the only viable option around. Strangely the Costa app has the wrong location details for this shop, and this Google listing isn't managed by the chain as other ones are. A forgotten Costa in a...