Costa Coffee — Restaurant in England

Walked in at 5.58, understanding they close at 6, however they still had a queue. I joined the queue, was told to put my food back as they had already turned off the ovens and to order quickly. (Baring in mind I was rushing to get my son something to eat as we’d been waiting for hours in a&e to then return for our wait) Trying to be understanding I mentioned to the staff remember making my drink that I appreciate that they still served me even though I wasn’t keen on their customer service and mentioned I was also a barista for another business so I understand the feeling of needing to close. To this comment I made I was welcomed with a very rude member of staff laughing and asking where I worked because I couldn’t possibly relate to how stressful and awful her job was. I was then insulted by the staff member saying if I really do love my job I’m not doing it correctly. I quickly paid so I could leave because I was disgusted by their customer service. No matter where I have worked within this industry, correct me if I am wrong, but weather you walk through to door at opening time or closing time, every customer should be greeted and treated with respect and kindness. I would recommend some staff customer training. I’ll also mention that even after all of this, my order was incorrect! Will not be...

To the manager of Costa at NGH upper floor. Please kindly train your staff to communicate with customers in a nice manner. I have ordered iced coffee and asked for a straw. The lady behind the counter answered to me very rudely: “this is sip cup, Im not getting in trouble for giving a straw” then turned to her male colleague and silently was talking, which made impression she was very unhappy for me to ask for a straw. Ice cubes get into the sip area and makes hard to sip the drink, also it is easier to drink and drive with the straw rather than sip. If your company changed the policy and is very strict on giving a straw, this could be explained in a nice manner and smile on the face. No need to be rude to the customers who just asked...

I've just awful service from a very rude sales assistant. Not knowing it was all takeaway I made the the mistake of saying I'd like to have my goods to drink in, as you would in any other Costa. The sales assistant was very sarcastic with me and humiliated me in front of everyone. She then had the cheek to say I was having a bad day. I will not be giving my custom to this establishment in the future. I feel like she has let Costa and the rest of her colleagues down with...