Costa Coffee — Restaurant in England

Great selection of food and drinks. However the staff is really unprofessional. You feel like the intruder when walkig there. You don't feel welcome there. I have seen for number of ocassiond customers queuing when all staff was in the kitchen at the same time. A few weeks ago after I placed order and my contactless payment failed twice. I have been told to leave the restaurant. Simply I have been told to get out. Not giving me even chance to use diferent payment method. I ignored that and inserted card on to the reader where payment with pin has been accepted. The people working in this Costa should go to another Costa location where they can learn how to be professional. I need to admit, that they know how to make coffee or warm up the sandwich. But they have no...

Firstly, I didn't know costa coffees are supposed to create an atmosphere for their customers (Google request an atmosphere rating)? It's a community based cafe with all sorts going in and out. It's clean, it has clean enough toilets considering how busy the staff are serving at busy times. The service is always 💯. Friendly, a very efficient team, who always take their time helping people with allergy queries. Everything you need from a cafe. I just get frappes which I love. Better than other chains who add yucky sugary syrups. Costa just use ice, milk, espresso, and whipped cream. Dairy free version is yum. Love it. I've visited once or twice a week for two months. No...

During our visit, I was disappointed with the service we received. The air conditioning was turned off shortly after we arrived, despite it being an extremely hot day. My sister, who is currently pregnant, and my 7-year-old son were present, and the discomfort was quite noticeable.

When I approached the staff to request that the air conditioning be turned back on, their dismissive attitude and unprofessional behavior were frustrating. It is essential to maintain a comfortable environment for all customers, especially those with specific needs.

I hope you take this feedback seriously, as I believe it could enhance the experience for...