Crumbs Woodley — Restaurant in England

Very disappointing experience. I had my food and coffee (had a breakfast) , then stepped out for about 10 minutes due to an urgent situation with my daughter. When I returned, I was told I had to order again or leave — even though I had just ordered less than 30 minutes earlier.

I understand a coffee shop isn’t a waiting room and that customers are expected to order — but I had already ordered. Expecting someone to buy two coffees back-to-back in such a short time is unreasonable.

When I tried to explain the situation, the woman in charge spoke to me in a very rude and inappropriate manner. They may think that strict rules like this will help them make more money, but in reality, it only pushes away regular customers.

Update: I’ve seen the owner’s reply, and it’s disappointing — not just because of the false accusations, but because it completely ignores the actual issue. I didn’t shout or act aggressively. I was clearly upset, yes — but only because I was being ignored while trying to explain myself. If you’ve checked the CCTV, I hope you also watched the part where I was told to place two separate orders within less than 1 hour. That’s what led to the frustration — not “bad attitude.” I have no intention of continuing this further, but I stand by what I experienced. This whole situation speaks volumes about how customer concerns are handled here . And as for being told not to come back — don’t worry. After this experience, I...

To manager we have been coming to you for sometime now usually a lovely service and food but yesterday at 2pm we ordered toast and panini with tea for two the ponytail lady had one order Infront of us ,tea and toast came out and then the 15 minute wait started , after 10 minutes I asked a waitress where my panini was as I came in to eat with my wife and she had finished her toast I was told another 3mins ok I thought then I heard the ponytail lady say if they wanted to eat together they should have said when ordering, then I heard 3 separate toasties being returned for being wrong but what really ALARMED me was one didn't want ham so ponytail lady took ham out and returned said ham back to the display hmm hygiene cross contamination. Seemed to be mumbles and looks over to me as I was eating my panini I DIDN'T feel comfortable so hurriedly ate and left quite...

Visited here on several occasions and was always really impressed. Sadly last visit was a disaster. Waitress busy outside on her phone, scruffy clothes, no apron or protective clothing hair all over the place, sandwiches burning. No interest in the customer in front of me who had been trying to get her food and drinks. Waitress made her go and sit down, still didn't attend to the previous customer's food which burnt again literally threw her drinks into cups, milk spilling everywhere she then complained to me about the customer, very embarrassing. Just had a take away and left as quickly as possible. Whole preparation area filthy. Staff didn't want to be there as apparently it should have been her day off. Please Brown Bag owners pay your staff well and look after them as it's well worth it. Won't be going there for a...