Dakshin — Restaurant in England

I recently had the misfortune of dining at what can only be described as the worst restaurant experience I’ve ever had. A group of five of us walked in with high hopes, but those hopes were quickly dashed by the horrendous customer service and appalling treatment we received. To start, when we asked to move one chair around so we could sit at the end of the table, the staff flatly refused, acting as if it was an enormous inconvenience.

Things only went from bad to worse. The most shocking part was when the staff, in a completely unprovoked manner, threatened, "I will walk past and spill hot sambar on you and it won't be my fault." Can you imagine? This is the kind of treatment you’d expect at a third-rate establishment, not anywhere that calls itself a restaurant. And as if that wasn’t enough, we later discovered a long strand of hair in one of our dishes—an Utthapam. Before we could even take a photo to show management, the waitress snatched the tray from the table in a rush, as if trying to hide the evidence. When we raised the issue, we were told, with no apology or concern, that hair in food is “normal” and happens all the time. Absolutely unbelievable.

The level of incompetence and disregard for basic customer satisfaction was mind-blowing. And don't even get me started on the lack of knives! How does a restaurant not provide knives to its customers? The entire meal felt like a series of errors and insults, and we were given no compensation, no explanation, not even a simple apology.

This place was a nightmare from start to finish. If you value your time, your money, and your dignity, do yourself a favor and avoid this restaurant at all costs. It's not worth the frustration or the headache. Save yourself from the worst dining experience you’ll ever...

Disappointing Experience – Poor Staff Etiquette and Overpriced Food

I recently visited this South Indian restaurant and was quite disappointed with the overall experience. Below are the key issues I encountered:

Unprofessional Staff Behavior – The staff kept looking at our plates to check if we had finished eating, citing the restaurant’s busy hours. While managing space efficiently is understandable, staring at diners' food is intrusive and discourteous.

Questioning Customer Orders – A waiter openly commented on our order size, questioning why four people were ordering just one dosa, are you sure?? This felt unnecessary and unwelcome—customers should be free to order what they prefer without judgment.

Mocking Customers – Staff members laughed at our small order and even discussed it among themselves at the counter. Such behavior is unacceptable and creates an uncomfortable dining environment.

Cash-Only Policy – The restaurant insisted on cash payments, seemingly to avoid tax. Transparent billing practices should be a priority for any reputable establishment.

Poor Ventilation and Cramped Space – The restaurant is quite small with inadequate ventilation, making the atmosphere unpleasant.

Overpriced and Average Food – The food was neither great nor terrible—just average. However, the prices were on the higher side, making the overall experience feel unworthy of the cost.

The most concerning issue remains the staff’s lack of basic etiquette and professionalism. A dining experience should be welcoming and enjoyable, not uncomfortable and frustrating. I wouldn’t recommend this restaurant based on my experience.

When i visted there, there was 2/3 female waitress and 1 male ( I complained to male, as i thought he...

We ended up in this place today due to the closure of Shiv Sagar and had a bad taste with food and service. Podi ghee idli was good and thats the only good thing of the night. Masala dosa served with cold chutneys and big chunks of potato masala, phav bhaji which is not in the menu but we ordered it seeing it is being served to a different table and quickly realized the resaon behind it not being in the menu, it was toasted bun with potato curry. On top of it this guys dont accept card payments which is mentioned in the corner of the table and will not be informed to customers when they are seated. Board says no card but then my next table paid by card, when asked lady in the counter says card is accepted for 30 and above only(which is not mentioned anywhere in the restaurant). Lady at the counter is really arrogant and shows her tantrum by throwing stuff around when asked for anything. They dont have basic etiquette on how to interact with the customer. Save your money and time , visit one of the other restaurants for better food and experience.

As i cant reply to owners reply, editing the review. I am not tarnishing anything, just stating what happened. You response is clear indication of your restaurants attitude towards your customer. I was with my wife and daughter. My wife had to step up and ask your manager to behave. You have to stop defending yourself with false allegations. One of your waiters came to our table and apologized for your managers behavior. Read more reviews about your restaurant and you will realize its just not me. Stop playing gender card for these things, i was talking infront of my daughter and i am very much aware of...