Delhi Lounge — Restaurant in England

I ordered a takeaway meal, which arrived in good time. However upon opening the order i had items missing and one dish prepared not how it is described on the menu (contained cheese) the person it was for is lactose intolerant. I called up to let them know, and was basically called a liar & that I hadn’t ordered the missing dish he then said they had not charged for it (they had). it was the first thing I ordered. They offered to remake the wrongly prepared dish, which was going to take an additional 30minutes. They were unwilling to make any concessions for inconvenience. Because of the poor customer experience i said i no longer wanted to give them my custom, and requested they collect their food (untouched) and refund my money. They refused and were very rude. I ended up going to the restaurant and having a stand up row for 30 minutes before I got my money back.. I wasn’t the first time they’d got my order wrong. I will never use their...

Nope don't do it! The reviews that say the service is appalling and rude staff are all true.

They also add charges to your bill without telling you the item is chargeable .

We had poppadoms and they brought them out to us with dips.

We assumed the dips came with the poppadoms as complementary seeing as we didn't order them.

When the bill came we saw we were charged £2.50 for the dips.

The waiter never mentioned they were a chargeable item in addition to the poppadoms as we wouldnt have bothered with them.

Other restaurants give you the dips for free when ordering poppadoms.

The dips were also very bland and tasteless.

The food is mediocre too .

A vile sneaky underhand way to charge customers extra for items they didn't ask for and other places do for free.

The place was completely dead and had just 1 other customer aside from us , now I understand why.....

I would...

My worst take out ever - "They call themselves Delhi Lounge, unfortunately the taste of the food was a billion miles away from Delhi. How can I tell you this? Because I'm from Delhi !! Ordered very first time from this place and the food we found was extremely hopeless !! It's some Bangladeshi folks trying to fake and mint on the glory of great Indian taste and that too from the very capital - Delhi! I ordered several things just for dinner, amounting my total bill over £45 for three of us! Guess what- All the food went to the Bin !! I wouldn't recommend this to my enemy too !! It's better to sleep hungry than having a take out from here!! My sincere request to the owner-please change the name of your outlet to Dhaka Lounge or best "Dhoka...