Jerk Box — Restaurant in Great Britain

Came here a couple days ago and ordered a Jerk Box Combo, a St. Ann’s Combo and two patties, and this all came to £38 in total. The patties were nice, and the meats were cooked well, especially the oxtail. However, for £17 each, the combos were overall quite disappointing. You guys claim to only serve fresh, non-microwaved food (according to your instagram page) but we saw the food being microwaved and this was reflected in the taste, as microwaved food can only be so good. To add to this, the majority of the food on the plate was cold, the rice and peas was really dry and the fried dumplings were rock hard and didn’t taste freshly fried at all. It’s a shame really, as theres no where else nearby to get Caribbean food.

In terms of the service, when we walked in, we weren’t greeted, or even looked at. I was also made to feel like I was being a bit difficult by ordering the St Ann’s combo, even though it was on the menu. However, it was a really hot day and the weather may have just made everyone hot and bothered.

Hopefully you guys will take on the feedback that other people have left also because this place has a lot...

The quality of the food is authentic.

However being a new restaurant its apparent that they haven't yet figured out how to operate smoothly.

I'm glad to see a Caribbean restaurant in LU3 area. Instead of criticising i hope my comments help towards a solution with your teething problems. Because we really do need this cuisine in the area. I truly believe if you get on top of everything you can be a very successful takeout in luton.

So tips.

Customer service. Who ever is serving needs to be more welcoming and smile. One person on the till who just serves and does nothing else. Welcomes new people, manages their expectations with waiting times and serves. (It felt like you didn't know if you were coming or going with the till person. Should i approach/ should i not). One person out the food counter who prepares the food. 4 P's!! Preparations Prevents Poor Performance. Make sure the food is ready to be served and

Anywho...

Very pleased with the jerk box I ordered. A little of everything. The planten was cooked perfectly, juicy and seared nicely. The curry was perfectly spiced and had a nice heat to it that made me warm and fuzzy inside. Proper home cooked. The jerk chicken was cooked in a jerker and had that nice barbecue charred taste topped off with the marinade that brought sweetness and savoury together. The coleslaw was pink which at first I thought it was some kind of desert but when I realised went perfectly with everything all around. I never had Mac and cheese before, it was delicious. Service was fast just after work around 5pm.

The place has a nice open kitchen vibe and it was spotless when I greedily peered in.

Overall highly recommend and will be back for more! You know a meal is really good when you feel...