Domino's Pizza - Cockermouth — Restaurant in England

Ordered last night at about 20 past 6 in the evening. Had a stressful day and needed some grub. We ended up waiting almost 2 hours, as the delivery driver had broken down, not told the restaurant and then we had no food. After chasing it up, the lady who answered the phone and dealt with my parter was extremely polite and apologetic. She said they would remake our order ASAP, my partner opted to collect instead of deliver. We ended up getting a full refund for the trouble. Food was OK, delivery service HORIBLE, but handled very well by the store. We eventually got food home and started to eat at about 8;45 pm 🙃 order but...

Went into the shop to place an order, and it was empty except one customer already collecting. Several members of staff watched us walk in, no one acknowledged that we were there. After 5 mins of waiting, we were told our order would be taken shortly. After another 5 mins, we gave our order, after which the staff member disappeared. When he came back, we'd been there around 15-20 mins and our order still hadn't been put through the till. I informed the server that I was going to go somewhere else, and was practically begged to stay in the shop. Very strange ideas of customer service, won't...

Only reason it's not 1 star is because of the young lady behind the counter being very helpful and kind, waited for about an hour for my order, after 50 of nothing then getting told it'll be a while longer cos of a mix up, the (who I'm assuming manager) not letting people actually serve food dragging them away to do other jobs while he does very little. I also ordered cookies to then receive a small cheese pizza. Very disappointed won't be returning and I advise...