Evuna Knutsford — Restaurant in England

The manager was extremely rude and unprofessional. We booked two tables for a total of 10 a week prior and called beforehand requesting for tables next to each other. Although our tables were close, we were refused one large table despite empty tables and chairs and were lied to that a big group is expected. The manager was very unprofessional and discriminatory this evening. There was a lack of enterprising initiative and a willingness to to help and oblige to customer requests. Further we were not served for a long time and our orders not taken until we had to call one of the staff a few times. Whilst I absolutely do not expect a favourable outcome from this review at all, I wish to highlight that this is a restaurant that needs its staff to be trained in professionalism, unconscious bias and discrimination.

We have been here many times before and enjoyed the food but I will reconsider visiting again.

PS: However I wish to add that despite our bad experience with the manager, we were served well by Sophie once she arrived to take our orders.

IN reply to Jane Dowler:

Thank you for replying back to my review.

I am afraid there seems to be some distortion of facts and I wish to clarify the following. We had to book separate tables a week before as we expected challenges in getting a large table for 5 couples. Paying a deposit was not the issue, as suggested in your reply! We did request for closer tables the day before and were indeed allocated this. Again, I personally made a request for this, rather than one large table as we anticipated that this may not be available. However, we noted that some of the large tables were not occupied during the entire duration of our dinner, but were advised by Irene that a big group'was expected. We had to wait for quite a while before our orders were taken, but once we had ordered, the drinks and food were indeed served promptly. I am not sure of the 'noise'' you mentioned, and we were not asked to keep the noise level down as we were not noisy. Also, I am sorry to say that no derogatory remarks were made by our friends. I guess we can agree to disagree, and the tone and body language and communication from Irene with my friends were clearly not in the true spirit of...

Really poor experience. We waited 20 minutes to even order our drinks which was a disappointing start.

We understand and accept that tapas comes out at different times but our tapas came out first, and then 20 minutes later 1 out of 3 paellas arrived. We still didn’t say anything or complain at this point as it was a birthday celebration and despite us all quietly realising this was extremely disappointing, we wanted to keep the mood light.

Then another 20 minutes later they brought out another 1 paella when were still waiting for 2 to arrive. They claimed it was 2 paellas in 1 but the dish was marginally larger than the one that had arrived 20 minutes prior. We refused to accept that that was £36 worth of food and asked that they bring out 2 paellas as we had ordered. By this time it was around 10pm and some members of the party had only had bread and the restaurant had emptied and there wasn’t even music on so it was an uncomfortable and dead atmosphere which we didn’t want to sit in until past 10pm to order the food which we had originally ordered.

We asked to just settle the bill and to forget the paellas and got some real attitude from the staff acting as though we were wasting the food and that we were being unreasonable despite the fact that members of the group had only eaten bread all evening, while others finished their meal an hour ago.

Really disappointing and so expensive considering the quality of the experience.they even added 10% service charge on to the bill, despite only taking one round of drinks plus the above bad service (needless to say we politely declined to pay that)

I don’t like to complain, but at a time where cost of living is so high, and we had chosen to go out for a birthday celebration, this was a real...

Absolutely outstanding! Without any doubt, one of the best places to eat we know! We were greeted by Dani at the door, and at once we were transported to Spain by the warmth and character before us. An absolutely delightful place with beautiful, comforting surroundings and spotlessly clean too. The restaurant is clearly popular, but we were more than happy to eat at the bar, and we definitely suggest you do this for a real Spanish feel, as this is where the charm really shines through. Dani is a wonderful host, and was very kind with our attempts at speaking Spanish. With a warm sense of humour, we felt like we'd known him for years, and this is all before the food arrived. Before we knew it, the food arrived and we dove right in. The food is superb, as was seen with all the nods and smiles with each bite. Personally, I haven't tasted Spanish food this good in the UK before, and all of us are aching to go back very soon. Stunning food at a very good price, with a gently humming atmosphere where people speak beautiful Spanish and the clientele are respectful and kind, just as you would expect in the heart of Spain itself. We can't recommend this incredible restaurant highly enough, and are certain that many others feel the same. This flawless gem in the heat of Knutsford is an absolute must for anyone craving the taste of wonderful Spanish cuisine. We would like to thank Dani and all the other members of the team for making this visit such a marvelous experience for us today. Very, very well done! Oh, and here's a little tip for anyone reading this. You ABSOLUTELY must have the 43 after dinner liquor. It's just heaven in a glass! We wish we could give more than five stars, as it's worthy of...