The Tea Room — Restaurant in England

We visited here on my daughters birthday, we were given the menus then had to wait around 10 minutes for a waitress to take our order even though it wasn't busy and the staff were stood talking to each other behind the counter. I could not but notice that all the windows at the back of the shop looked filthy and dirty, I asked the waitress why this was, she said that they were not dirty but they needed to be replaced by the Landlord. Not a problem but then when she brought over the order she never said a word and was funny with us. I had a scone with butter and tea, but sadly the scone was listed as being a fruit scone and freshly baked, it wasn't freshly baked and there where just a few sultanas dotted around the outside and when cut in half nothing no fruit just plain. The waitress said that nobody else had complained about them, I reminded her that I wasn't interested in anybody else apart from what I had been served, The owner then came over and said she would knock the scone off the bill, I mentioned the conversation regarding the windows that I had with the waitress because I felt there was tension in the air, she said why would the windows bother you, I will leave the rest, the owner seems a really nice girl but surely when a customer give a little constructive criticism as the owner of a business especially an eatery you should take it on board and not dismiss it surely you want customers to have a lovely experience without hostility and bad...

Baffled by the staff in the tea room today. I met a friend for coffee this morning and between us we ordered 3 coffees. We were there for about an hour when the waitress came over and asked if we would like to order anything else. I said that I was okay at the moment but asked if I could have some tap water. She said that it was cheeky to not be ordering anything given how long we had been there (I was currently drinking my coffee at the time, so she could see what had ordered) and that it was rude to not be ordering food since it was coming up to lunch time. For the record, we were going to get lunch there but it was 11:30 so I wasn't going to order just yet. And, I was still drinking my coffee so I wasn't going to order another until I had finished. She then walked away and did not come back. Initially I thought she was joking, but she made it clear that she was not.

Bizarre experience given that we had already ordered three drinks and were in the process of drinking them whilst being berated for not ordering more. Shan't be going back and will be advising...

Today was the second time my Son and I together with our little dog have visited. As tea rooms go this place is outstanding, very friendly, lovely old China and super helpful eager to help staff. My Son ordered the full Knutsford I think it was called, basically a full English, everything was beautifully cooked, the sausages and bacon clearly butchers standard and cooked fresh. This came accompanied with artisan type toast which he said was delicious. Lovely Darjeeling loose leaf tea and the coffee is excellent, just the right strength. On my last visit I had the home made scone and had to go home and tell my Mother she's no longer the scone making champion, it was delicious, baked to perfection. If you have a dog, they have their own menu,mine absolutely loves the peanut butter, banana, greek yoghurt ice lolly treats, she had two last time and two today, she's very picky but scoffs them down. It was very busy both times, understandably so. Will definitely be going back and would...