Cross Keys Hotel Knutsford — Restaurant in England

Still reading and ignoring messages 6 months later... telling us to book elsewhere then pocketing the money. Should be ashamed!

Disappointed to have to put a single star as we have been totally conned out of our money.

Booked and rang in advance to request we stay in a room that hadn't accommodated a dog the night before due to allergies. A request we have never had an issue with at other hotels...

They personally advised we book another hotel and get refunded as they'd hate for us to feel uncomfortable...very thoughtful you'd think. Well almost 2 months later and we are still down over £100.

Whilst staying at the alternative hotel, I decided to pay a visit in person and discuss the lack of acknowledgement for our refund. The lady who continues to say she has only worked there for x amount of weeks, couldn't have been more apologetic and said she will personally contact me within 24 hours...that was 4 weeks ago. (Don't fall for this)

So here I am to share a couple of pointers: When they say request a refund through booking.com, I'm sorry but they're never going to approve it. When you call and they say the manager is in a meeting, I'm sorry but they don't want to help you... They are ALWAYS in a meeting. And when this lady says she's worked there for x amount of days or weeks, I'm sorry but she's not interested.

Thank you Cross Keys for stealing our money, I wish you...

I'm giving a well deserved 5 stars after reading all the negative comments. Upon reading them I was absolutely filled with dread about our booking. When we arrived all the staff were friendly, helpful and polite. Our room was ready at time of check in. It was a bit of a trek to our room and didn't relish having to do that too often. The room was spacious and well equipped. Included was tea and coffee facilities, ironing board and iron, hairdryer, mini heater and fan cooler. In the bathroom there was toilet rolls, shower gels and moisturiser. The room was clean and functional. Cosmetically it could do with a face lift as it was slightly tired in appearance. The following morning we had two delicious full English breakfasts with tea/coffee and juice. Continental breakfast was also a choice and all included in the price. We paid £67.00 for the room and breakfast which was great value. We did not experience any of the issues mentioned in the bad posts and having gone with zero expectations we were more than happy. Thank you...

Stayed here for two nights. Hotel was super dog friendly and the food was amazing, reasonably priced and very quick to come out of the kitchen. Can’t recommend the steak enough. They have a good selection of drinks aswell and the bar men and women are great. Ordering drinks on the mypub app doesn’t come through to the bar though and we were waiting 30 minutes before being told this. Little area for dogs to get some water and treats!! Great outdoor area behind the hotel! Unfortunately we were woken up each night at half 5 in the morning and upon saying this to a staff member they said it was their friends room and there was a couple of friends over every night. Slightly appalling that it was a staff members friends and they couldn’t have the courtesy to respect other people that sleep during the night and be quiet entering and exiting the building. One night we thought people were trying to enter our room mistakenly so they must’ve had a good few drinks. It’s a hotel not...