Fat Cat Derby Bar & Kitchen — Restaurant in England

If I could leave 0 stars I would. I booked the venue hire for last night for my 30th birthday. and we had to leave. From the beginning it has been terrible service including no replies to emails and no working phone number for over 2 weeks. We had to actually go in twice to confirm details for the party as we had received no updated menu for food either.

Last night we had to abandon my party and leave at 10pm. What the manager failed to tell us earlier that there is no air conditioning or fan in the upstairs room (we had been told the day before there was a fan). It was so hot every person spent the evening sweating, unable to dance and leaving most people forced to stand outside or on the fire exit balcony.

Not only this, but we couldn’t play our own Spotify music as they ‘didn’t know the Wi-Fi password’ until the DJ came at 9pm. Even then the music was so loud downstairs it clashed so if you book here don’t expect to play your own music. This was after we had to check how we put music on in which they told us we would need to buy our own cable as there’s had been stolen (which didn’t fit a phone anyway).

On top of this, the upstairs bar stopped working numerous times which only made more people need to go downstairs and queue for a drink. I cancelled the party when we had 7 people left in the upstairs room due to the heat/ bar.

Honestly how you can market yourself as a venue with room hire is disgusting and my birthday was completely ruined. Not to mention hundreds of pounds wasted. The manager had a ‘not my problem’ attitude and was completely unhelpful throughout the whole night and before. A new manager did try to help to an extent on the evening but it...

We came here for a drink after going for a meal elsewhere along Friargate. This was a rare evening away for all of us (being new mums) and our experience in Fat Cats was really disappointing and put a downer on what should have been a pleasant evening.

When we went in we saw they had a 241 drinks offer on. I asked the bar staff if this applied to cocktails and was informed no but it covered most other drinks. I therefore asked for two small glasses of wine but was then informed it only applied to large glasses of wine. This was fine but I really didn’t need two large glasses and so my friend who was stood next to me at the bar suggested I had two mixers.

I then ordered two amaretto and cokes from the woman at the bar who had been explaining the deals to us and was charged £16 (along with a glass of regular coke!). When I questioned this, the bar lady apologised and said the deal hadn’t been applied and it was £13. Still slightly confused I paid and returned to the table. Surely a single mixer couldn’t be £10?

Five minutes later a friend went back to the bar to check the price of a single mixer. She was then informed the deal only applied to doubles and that’s what I must have been served. I also didn’t need two doubles! When I tried to politely explain to the bar I had ordered two singles but was served and charged for doubles, I was told I couldn’t get refunded for the drink I didn’t order because I had taken it back to the table.

The attitude of the staff was rude and completely unapologetic. We certainly won’t be going back and wouldn’t recommend. Having spoken to others since we have been told their experiences have been similar and to...

We went for a meal last Tuesday when there was a half price menu. I had looked on line and decided to have sea bass and had chosen a possible starter and dessert. I eat gluten free and don’t eat meat and I was pleased to see a choice for me. Once there I picked up a menu and saw that it was completely different to what I had seen online. There were no starters I could eat and only cauliflower curry for a main. I was told it would be gluten free without the naan bread. I asked what I would be given to replace the naan bread and was initially told - extra rice? The waitress could tell I wasn’t impressed with that and to her credit went away and checked. She came back to say that I would be given gf pitta bread. I was happy with that. After the main we looked at desserts. There was nothing gluten free. The waitress said I could have ice cream which I didn’t want - it doesn’t compare with the other desserts ( roulade etc) and too cold for ice cream. Again she returned to say I could have fruit with it. When I mentioned the online menu she said it was an old menu that Fat Cat couldn’t get rid of! My food was fine but I was disappointed with the lack of choice when I expected something more interesting. Service was excellent - very friendly and efficient. The ambience was good as was the price. I would ask though that Fat Cat ask for help to delete the out of date and misleading menu, and add gluten free choices in their starter and...