Floro Lounge — Restaurant in England

I have frequented various other restaurants in your company's portfolio. In particular an absolutely outstanding meal and service from all staff at Prestatyn.

My family decided to treat me to a birthday celebration at your Shrewsbury restaurant. One member of your staff should be congratulated on his excellent service and good customer care, he offered me a complimentary cherry farewell drink, after seeing it was my birthday.

Other than that the experience was extremely poor, several meals not available, service wait times were dreadful, a male member of staff with red hair was rude, arrogant and unhelpful. Indeed when my family arrived with a pushchair they were made to feel most uncomfortable and unwelcome. Your toilet facilities upstairs lacked any changing facility for baby's.

I note that the downstairs part of the restaurant was not full and you could have easily accommodated our party or 6 people. You state health and safety with regards the stairs, yet you seem to lack any such regard for your customers.

To say my meal was basic would be an understatement, steak and fries. Whilst I did not want rocket salad, no alternative was provided or offered. Alot of meals on your menu were unavailable. I believe that you would have charged £5 per person in the event of a cancellation. Surely the sheer amount of products unavailable due to you having no ovens to cook buttermilk chicken and no pasta, should have entitled us to go elsewhere. If you do not sell an item, you should not falsely advertise it online on your menu or in the restaurant either.

My thanks for ruining my birthday celebration.

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Update to Review: I will rarely make a negative review, however on this occasion it’s necessary. I have visited this establishment on several occasions over the last few months. The service has been notably lacking in good quality of customer service. We have experienced drinks slammed down on the table. No interaction upon arrival, staff busy chatting between themselves. We asked for a change of a drink - Lemon Sherbet as it was far too sweet for my Daughter. We were refused, she had only tasted a tiny sip! Not sure what’s happened, but it’s not the same as it used to be. Such a shame! Read below for how this establishment was previously managed.

Fantastic! Walked in for a quick coffee and served with a smile, menu looked great. We visited again for Dinner, allowed to take in Balloons, Cake etc, nothing was a problem. All staff very welcoming and friendly. The menu has many different options of delicious foods and drinks. The prices are exceptionally affordable and won’t break the bank! We tried the Tapas, Cowboy Smash Burger and Chicken dish, all very tasty and well presented. Great vibe, chilled and welcoming for families, couples on date nights and pre drinks. Lovely decor and very clean. Great idea to use QR code to order and pay, you can keep an eye on what you’re spending. The staff are more than happy to help you or serve you at the bar. Definitely will return for a drink or a...

Where do I start! Arrived at the obligatory sign "wait to be seated," and a couple of minutes later, a waitress appears, informing us of a 45-minute wait for food. Do we still want a table. The seating area didn't appear that busy, so we agreed to the wait. It was 1.30pm on New Years Eve, after all. We were seated at the worst positioned table I've ever had the misfortune to sit at. (By the bar where people stood to choose their meals/drinks and pay. Staff and other customers milling past constantly on either side of us. Customers standing with dogs, right next to the table.) Ordered a bottle of wine and waited for our food. 25 minutes later, the meal arrives. No finesse with the arrangement of food on the plate (I could have been sitting in a greasy spoon café on the A5 out of Cannock). The fries were luke warm and oily. The plantbased burger was slightly warmer with a limp piece of lettuce and cold slice of tomato. It came with a tea spoons' worth of coleslaw. I expected more from this establishment, reading some of the past reviews. Maybe that was the problem. Or is the problem the fact that the great British public are so accustomed to eating second class, unimaginative 'food' that they can't see or taste any difference! Incidentally, I gave two stars for service because at least one of the many staff members took the time...