Harvester Beaten Track — Restaurant in England

Awful just Awful.. Arrived at the front desk of the beaten track for a beaten snack to be greeted by nobody for almost 10 minutes, just stood there like a couple of primark mannequins, eventually someone came and took us to our table. We were seated and then we watched as 2 other couples who Arrived some time after us both get served before us. Infuriated I went to find a waiter to order, but much like when we got there, it was just a baron wasteland deserted of staff just a load of people fending for themselves around the salad train. Another 20 minutes went by when I finally caught a glimpse of the rare elusive waiter. Order placed nothing else can go wrong..right? Nope, 55 minutes passed and I went to see where the food was and bang! Emerging from the hustle and bustle of the salad train he appeared again, twice in one hour! I hit the jackpot, anyway I was told it would be about 2 minutes and that it was..finally..light at the end of the tunnel..thou shall eat..erm nope What I was greeted with was a burger that was so dry and overdone It crossed my mind as to whether to take it to the car and use it as a spare wheel, but by this point the hunger was to strong so I soldiered through it, my partners chicken on the other hand was completely inedible.. so hard she didn't know whether to eat it or defend herself from it, the toughest piece of chicken I've ever seen, the type to give Mrs Tweedy nightmares. My sons mash potato was the straw that broke the camels back, piping hot in the middle and cold around the edges..quite obviously been nuked in the microwavey, after tasting I decided enough was enough and channelled my inner Karen and uttered the famous 6 words to the waiter, can I speak to the manager?. Fast forward and over he comes, is the mash fresh my friend? Yes all fresh he replies. "So you peel cut, boil and mash the potatoes "? No they come in already peeled and we warm them up, he stated...he then got to witness me wrestle with said piece of chicken in an exhibition match where the winner gets to keep the money, fortunately he agreed that the chicken was almost fossilised and it was taken off the final bill, exhibit F of an absolute calamity of a meal out, anyway it was overall a very poor experience, Attention to detail the key missing factor..oh...

Visited for Christmas Dinner. Service and food was OK and my dog enjoyed the food that was prepared for him. The experience was let down by disappointing background music (IMO not the staff's fault), noisiness (not the staff's fault) and children literally running around the restaurant as they were bored out of their minds and the parents were oblivious to/didn't care about their behaviour. Unfortunately, the result was that my 90 year old mother got incredibly anxious and offloaded onto me. In the last 15 minutes of our visit I had to strongly persuade my mother not to berate the children for their behaviour. I guess had we had a table in a more secluded area, we would have had a far more pleasant experience.

As advised none of the above were down to poor staff performance. The restaurant was busy and staff were courteous throughout, even accommodating the dietary requirements of my dog. The food was warm on arrival and my mother did enjoy her food. My only disappointment with the service was that I had to fetch my own and my Mother's coffee at the end of the meal, but I believe another 1 or 2 members of staff would have made service delivery more effective.

This is an honest, fair and true review by an individual who owned and ran a mystery shopping company for 6 years. I would love to give you a 10 to meet any potential benefits or bonuses this may attract, but I am sure management would prefer the truth!!

I guess as much as anything a visible notice requesting that parents keep their children under control might help. It was a busy day, the staff worked very hard, but the experience was let down by factors that were beyond the control of most staff and which had it been addressed may not have ended well in the...

Update: Not sure why the odd reply about the customer. I wasn’t complaining about them. I was complaining about your staff and awful service. The customer was fine. I notice you’re refusing to comment on the service.

Where to start! Went there at lunch time, took 10 minutes before someone even came to seat us by the sign that says “please wait to be seated”. I was then put near someone shouting (not their fault, possibly neurodivergent) of which I am too and so is my friend, but we struggle with noise so had to move. Absolutely nothing against the person shouting but we were made to feel awful about it. I picked Harvester because I was told it was quiet. Again, nothing against the guy shouting but we had to move due to sensitivity to noise ourselves. My friend did take a while to order so the waitress got snappy and blunt with us. We ordered starters which came out hot, the garlic bread was really odd and didn’t taste like garlic. As we were eating our starters, the waitress comes up and asks if we want our mains, I didn’t but my friend said yes. Literally 2 seconds later, out they come and clearly had been sat under the hot lights for a while. Why make them early? Clearly to annoy us or get us to leave. Also, I asked for no pineapple but got it anyway. Also, I thought they had to ask if we had any allergies? When I went to pay, it was ridiculously over priced for what we received. The app doesn’t have half the items on either. Really disappointed. The attitude of the staff was awful and we were made to feel awful for moving tables. Won’t be...