27th May 2022. Went through drive through and brought food home to Hibaldstow. To realise they had missed something from order. I rang the shop to speak to an assistant manager who offered to either replace the missing items or give me 20% discount on next order. I originally took the discount as I'd had a long day at work and couldn't be bothered to drive back then however noticed I get the same discount with blue light. So decided to go back after all. After waiting in the queue for around 15 mins then after some confusion leading to a further 10 minute wait at the collection window (drive through) a young woman was trying her best to serve me but must have been getting confused as to what to do as at this point they were aware I was given the discount code. She tried taking my order I politely said I don't want to order I just want what's missing...anyway after the woman was trying to reach out to her colleague for help and to gain some understanding on what to do the college on numerous occasions spoke to her like absolute garbage in front of many customers. The young woman was clearly hurt by this, I asked if she was OK and she said yes. The colleague literally pushed my items into her chest and pretty much pushed her my way and pulled a face at her. I told the young woman not to worry and to not take that from her. I gave her some reassurance and said that she was doing ok and not to panic. Anyway I got my items in the end....

So my complaint is partly about the missing items but mainly about the rude, obnoxious bully they have employed.