Kings Takeaway — Restaurant in England

I am absolutely disgusted with Kings’ attitude toward their customers. Firstly, I was given the wrong item and when I discussed this issue with them, they were less than helpful! Instead of correcting the mistake they proceeded to argue with me about it being my mistake when it evidently was not. Secondly the entire order was cold and despite having called them 2 minutes prior, they attempted to argue that I had received my order 15 minutes ago and refused to approve any refund or replacement. This is ridiculous. I spent in excess of £30 with them and they were not even able to correct a simple problem that I raised with them. Not to mention the fact that I live a 2 minute drive away, yet it still took them over 45 mins to deliver to me. I would highly recommend that you avoid this restaurant. Extremely disappointed with their behaviour, poor quality food and fundamental disregard for...

Would give 0 stars if I could! Extremely poor and rude customer service. Been a customer at this place for years, we ordered food last night an hour before closing time and the food didn’t turn up. We called them and they refuse to give my partner a refund saying we need to pay another £15 if we want it delivered. My partner was nothing but polite but the lady on the phone continued to shout at him down the phone and then hung up and said we weren’t getting a refund. Looking at the reviews we aren’t the only people this has happened to. So think twice before...

I bought burgers for my kids, but when we got home, we discovered they were still frozen solid. My kids couldn’t even bite into them. When I called to report the issue, the staff admitted the burgers are stored frozen and supposed to be grilled before serving, but clearly, ours weren’t. I could hear staff arguing about it in the background, which didn’t help the situation. This is unsafe and unacceptable. I’ll be reporting this to health and...