Local Hero — Restaurant in England

I recently visited Local Hero with three friends, hoping for a relaxed evening out. Unfortunately, our experience was anything but welcoming. Two of my friends presented valid EU national ID cards—official documents with holograms that are fully acceptable forms of identification under UK law, as confirmed by government guidelines and which is stated on Greene kings website. However, the bartender refused to serve them, insisting that only driving licences or passports were acceptable. This is simply incorrect and suggests a worrying lack of understanding of the Challenge 25 policy and the legal standards for ID verification.

The staff were blunt, dismissive, and noticeably unwelcoming throughout our brief time there. Despite the pub being nearly empty, we were made to feel like a burden rather than valued customers. The whole situation left us feeling targeted and deeply uncomfortable. It was embarrassing to witness staff enforcing incorrect policies and handling the situation so poorly. It felt less like a misunderstanding and more like a deliberate attempt to exclude—something that raises serious questions about their approach to customer service and equality.

I left feeling disappointed, frustrated, and concerned. A bit of training on legal ID requirements and basic hospitality would go a long way for the staff at Local Hero. I wouldn’t recommend this place based on our experience. If i could give this place 0 star...

Came in on Sunday for food with friends, very disappointed to find a limited menu so i went on to the Facebook page to see if it was advertised and we had missed it and nothing on there was posted. Reluctantly we ordered food from the limited menu of burgers and chicken strips. We didn't have to wait long for food as it came quite quickly but as you can imagine we were quite surprised when it was served on a cardboard tray! If we wanted a burger on cardboard we'd have gone to McDonald's next door! Not at all what you'd expect from a pub/restaurant. Shockingly disappointed, which is a shame as the food that we ordered was very nice but I prefer to choose from a menu as advertised and eat it from a plate. This also wasn't ideal for a vegetarian who obviously doesn't eat beef burgers, chicken burgers or chicken strips so he ended up going elsewhere for food. We were regular customers when Joe was manager, we haven't managed to come in as much since he's left and definitely won't be returning if these are the changes the current manager is making. Although I'm sure we aren't the only ones leaving feeling like this yesterday. If the manager can't be bothered to let his customers know there's changes to menus with no advertising, no notice just a quick mention when you sit at the table, no vegetarian options and cardboard trays I'm sure he won't be there long.

Seeing as my review keeps getting removed I thought...

After going for a drink after bingo at 10.15 with my daughter we sat at table 1 and proceeded to order a round of drinks using the app. After confirmation on our phones and money leaving our accounts we sat for nearly 15 mins when we looked at the bar the two girls were talking and didn't appear to have our order. We went to the bar and politely asked about our orders. We were spoken to by a very rude young girl who said we haven't got any orders, we showed her our app confirmation and she looked and said we don't even sell that drink, after asking what we could order she came back to the bar with two screwed up receipts and said nobody uses the app at this time of night and they never came through to the bar, after changing our drinks to what they did sell my daughter's were slammed down on the table and I was told they had no vanilla vodka for the cocktail I had ordered, so I then asked what they could make and then 5 mins later my jug of cocktail was slammed on the table, after a death stare I politely asked would it be possible to get another glass to which she huffed and again returned banned it down on the table and stormed off Absolutely shocking rude service and will never come into this...