Morrisons Cafe — Restaurant in England

Awful service. Placed our order online successfully and then waited in the queue to purchase some drinks at the till. There was nobody at the till for ages and so the queue started building up. The was a worker cleaning tables who could see the queue was building up but didn’t take any action to help. In the end a customer who was waiting approached this worker and asked if she could serve all of us waiting. Instead that worker rudely told the customer to shout for the kitchen workers to go and do the till! That is a workers job, not a customers! The customer did that in the end, only for a kitchen worker to tell the worker who was cleaning to do the till. She rolled her eyes and then finally did the till. When we went to sit down, we saw there was no forks in the trays so we asked for some by a waitress walking past and she rudely said “You can see there is none, I will bring you some.” We sat down and our food arrived quite fast but there was an item missing, the same waitress tried to tell us we were wrong at first until we showed her the receipt. She says “Ok” and takes the receipt from us and walks off. She comes back later with the wrong item and again tries telling us we are wrong. We showed her the receipt again and tried explaining to her what we are missing till she eventually went back and gave us our missing item. Very rude and unprofessional service, won’t be coming back. If the workers cannot handle a small amount of customers then...

So they've got this weird half table service thing. Where you can order online and food is delivered to the table (or at least the food which isn't at the counter). Then instead of waiting for your food and drinks to arrive you have to get and find them in the self service area.

The coffee (yuck) machine pours out inconsistent amounts at random. (See photo)

There is a till for a member of staff - but no staff, they seem to prefer wondering arround chatting and wiping occasional tables too serving customers.

Can't say the food was bad, indifferent perhaps. But would expect to pay a lot less for what we actually got.

I can see a McDonald's across the road, the coffee is terrible there as well I'm sure but at least you know the quality, price equation...

Popped in for a little brekki, advertised on TV for 2 breakfast for £10. So thought I'd give it a try. Self order terminal not working properly, so asked for assistance, young lady....Amy I think...popped out the kitchen and took my order. She explained the way the service worked. Placed my order, got my self service coffees and found a table. Food arrived quickly and was lovely and hot. Now the food was tasty and very filling.....yes it did have a air of catering produce.....but it only cost £10 for 2 full English breakfasts with 2 hot drinks of our choice. We left full. So still 5 stars,value for money. And...