Mario's Restaurant — Restaurant in England

Edit: and responce to your appallingly rude and unprofessional responses:

Hello owner. Your restaurant is just not worth the money. I changed my review to a lower rating because some time after I posted my original review I opened Google maps and read how awfully you responded to me and took zero responsibility for the way things are at your restaurant.

Your aggressive and rude behaviour shows clearly through your words and reflects everything I have described in my original review and what some of your staff is like in your restaurant. Laughable. Get a grip and learn to Learn from feedback rather than accuse the customer for being made to feel ripped off by You.

Franky, if a customer feels a certain way, they don't owe you any explanation? I decide to spend my money in your restaurant, I'm allowed to leave you a review based on how you made me feel and what you served me in your premises. If you can't provide a good service or take a good look at yourself and your staff, than that's all on you.

Original review:

Would not recommend, food was good but the waitress who took our order and appeared to be in charge was rude to us and other guests who were walking in, she practically shouted at them that their party of 12 better be 12 and not 14 as they have not got the space for 14 and also shouted at them to shut the front door as it's too windy.. All that could have been said in much different way seeing as they are about to drop a big amount of money on their meals. Not very knowledgeable about the food served either. My partner ordered veal and she asked whether he wanted it rear or well done and he said rear, minutes later the chef then came out the kitchen to ask her why the veal is marked as rear as he can't make it rear if it's so thin. It was a very uncomfortable experience altogether. Also there appeared to be far too many waiting and bar staff behind a tiny bar. Could do with some customer service training and less staff really. The roasted potatoes were really good, but the tomato sauce too sweet and not reduced enough. Overall not great really. Quite sad for a small "family...

Nice of the owner to try and dictate my score-id give a zero if I could as I didn't get the food I ordered (spicy) which the owner thinks is a minor issue, coupled with minute serving of ice cream! It's hardly minor not getting what you asked for.Take responsibility, don't try and blame me!! Next step trading standards so you change the name of the dish

First of all the staff are all lovely and deserve 5 stars each. However I ordered the linguine vulcano which is supposed to have chilli in it and asked for it has hot as you like. Whilst the dish did taste nice, you cannot call something vulcano, advertise chilli, and make it less spicy than a can of tomato soup! The second issue I have is the miniscule portion of ice cream I received for my dessert. One scoop, a very small scoop at that, and smaller than the child's portion served to our table! Also the noise was horrendous, if you want a quiet table to able to talk to, and hear, your dinner companions this is not the place for you.

You need to vastly improve the amount of chilli and ice cream you serve (if larger portions were available they were...

Mario's met and exceeded my expectations completely. It looked lovely, warm, and welcoming from the outside, and the menu was impressive, extensive, and really varied, so I was already expecting to enjoy the visit. But the actual experience was absolutely marvellous! Food, service, and ambience were all first class, friendly, and highly recommended. My husband is also gluten-free, which usually adds a note of tension to what he can normally expect in terms of choice and quality. Not the case at Mario's at all. Lots of choices and options and madecwith care and attention to detail. Both meals were a credit to the chef and the kitchen! I watched other people's meals being served, and they also all looked fantastic. I can definitely recommend the linguine with crab and crayfish in saffron, white wine, and chilli sauce. Never tasted any better Italian food anywhere, and I was in Rome just a few weeks ago! It's much cheaper to visit Ripon and have a stroll past the Minster in the evening sunshine and an Aperol Spritz in Mario's! Thank you! We will be coming back with our...