McDonald's — Restaurant in England

If you’re looking for a nice eating experience, you’d be better off eating your hat than stepping foot in the McDonald’s near the Riverside Stadium! This place is the perfect example of how not to run a fast-food joint.

First off, the manager, Sean, must have been trained in the ancient art of “How to Dismiss a Customer 101.” When I complained about my cold food—which looked like it had been sitting on a bench during a rain delay—he responded with the enthusiasm of a soggy sponge. I asked for head office details, and he laughed, saying, “Ha, it’s a franchise, good luck with that!” I wasn’t sure if I was at McDonald’s or auditioning for Britain’s Got Absurdity!

Now, let’s talk about the food. My meal arrived colder than a polar bear in a freezer. Seriously, I could have used my burger as an ice pack! And the presentation? If you’ve ever wanted to see what a burger looks like after a hard night out, just check my photo. I think it might’ve been auditioning for a role in a horror film!

The cleanliness of the place was a whole other adventure. The tables were stickier than a kid’s fingers after a sweets binge, and the floor looked like it had hosted a food fight without the participants.

So, if you fancy a meal that’ll leave you feeling more let down than a flat football, skip this McDonald’s. It’s a real “Happy Meal” if you’re looking for disappointment and a side of chaos. Save your pennies for a proper meal elsewhere—trust me, your taste buds...

McDonalds is what it is; reasonable fast food at a reasonable price, in venues that look almost identical. The only thing that differentiates them is their staff. I am an extremely 'fussy' eater, I don't want sauce, cheese, or other taste inhibiting substances on my burger, chicken, or breakfast. Until about 6 months ago, the Skelton McD's was a source of frustration and humour in equal measure, how can it be possible to misunderstand "Plain quarter pounder please, that's a burger in a bun, with nothing else" or "bacon roll meal please, no butter, no sauce". The number of times it my order arrived with a plethora of non-requested items was unbelievable. It would have been amusing except that whilst my order was being re-ordered, my wife (who can eat anything) is tucking into her food, whilst I'm waiting for a new delivery. The point of the visit is for my wife and I to eat together. When this occurs, it spoils the whole experience. However, over the past 6 months or so, those events have almost evaporated, rarely do they get my precise order wrong, which makes Skelton branch a much more comfortable place to eat. I've also noticed during that same period that the counter staff are really attentive and friendly. I don't know everyone's name, but Tom, Jojo and Matty come to mind. Well done everyone for the...

I wish I could choose 0 stars. My partner ordered a double sausage and egg McMuffin meal. 2 flatbreads and then a sausage patty on its own (for the dog). He was laughed at at the drive thru which confused him as he couldn’t understand why he was being laughed at. When collecting the food he was laughed at again and told that they had put extra in due to the cost of what he had ordered. He was even more confused. When we opened the order, the server had completely messed it up. She had given us a tray of 3 sausage patties on their own labelled double sausage McMuffin, no cheese, egg or muffin. She had completely messed up the order with her own confusion rather than clarifying what is clearly a simple order. She was laughing thinking we had ordered a stupid meal, when in fact it was her own confusion that caused the mistake. Customer service training and order taking training clearly needs...