McDonald's — Restaurant in England

What an absolutely disgraceful place this is. Firstly when my daughter and I entered we walked into a group/gang of approximately 15 male youths, who were probably aged between 8-13 years old, the group consisted of hooded and zipped up to the point where their face's weren't visible through to vaping kids trying to blow large clouds. Other female youths were dressed like they were out on a Friday night pull (in my day it would be seen as a meat market). Don't get me wrong, McDonald's isn't responsible for how parents allow their children to behave or dress, but they are responsible for their own image and the staff should keep this image in check. When my daughter and I got to the order point I realised why we had walked into such a shambolic restaurant. The restaurant is run by mostly teenagers with what I can only guess have "very little" life experiences, with very little direction from the more experienced yet inexperienced management. As a customer, I had to ask to have my order taken!. Once the order was taken we had to stand near the toilets and the stench was enough to make you want to leave. As we were leaving another group/gang of youths came in then headed straight to the upstairs. It would appear that this is mainly a meeting point for youngsters rather than a fast food restaurant. 35 years ago I had work experience here as part of chef training (yes, my chef training had to include a fast food establishment) it was a completely different place, it was fast paced with all walks of life coming through the doors and management that was older and on the ball. I sincerely hope that a senior McDonald's manager sees this post and addresses the issues raised. Food wise typical McDonald's and it was luke warm.

To sum it...

You pay for the food so expect your food to look edible. I got 2 cheese burgers that came back to front, onion's were under the burger and the burgers were coldish, took two bites then they were cold, they were wrapped like a little boys 1st attempt at wrapping a Christmas present for his mummy. Very poor quality burger, I had 3 cheese burgers the other day and 2 of them were nicely well made and were hot, the 3rd one was full of salt I still ate it because i was starved. The chips came warmish and tasted like cardboard. I know what you are all probably thinking and yes I probably do eat McDonald's to much. Very poor food.

Look at the rest of your reviews. You all need to go back to school and learn about food and why it tastes better hot and not cold. Do your staff collect stars on their badges? Has everyone got a half star. If I was the boss there I would quit. Such a rubbish experience and they even have security on the door at night. What an embarrassment of restaurant.

One more thing. You have only just had a refurbishment. You need to refurbish...

Visited early Friday evening. Ordered from the till. Cashier seemed a little disinterested. As I was waiting for my order I decided to snap some pictures, which seemed to cause consternation amongst the management/supervisory team as conversations began to go back and forth within my earshot, before a voice of reason (manager in charge?) who basically said 'well, what are we going to do? Keep working!'

The gentleman who passed my food over was very polite and quickly corrected a minor error. The cleanliness of the location was a little poor. They WERE busy as I saw them dealing with numerous delivery orders, but not one table was clean, so I perched on the end of a booth. The dining area person appeared to be on break, but with the bad weather too, other customers were walking in saying how they almost fell!

Finally, the chicken select and fries were hot, and the sprite tasted very nice. However the crumbs were falling off the selects, which I believe denotes temperature abuse in the delivery process. All in all could have...