Disgraced by the team and service at this establishment. Attached below is an email sent explaining our situation. Hello, I am writing to you to utmost disgust with your management team and handling of an order just placed at Marketon Park Derby on the 25/09/2022. After waiting over an hour we were contacted to say there were no chicken nuggets and so we would have to cancel our whole entire order. This wasn’t possible due to the money for the order already processed. We then had a conversation with a member of staff (name believed to be Emma) who was audibly rude to us explained nothing could be done and actively saying “fuck this” before ending the phone call, i find this language towards a paying customer to be vulgar. To this we had to personally phone to chase up our order before the same staff member handed us over to a manager. After it was explained they could in fact manually change the order from chicken nuggets to chicken selects we had full hope in your service as always. The order was then delivered after a further hour making the total for this order past the two hour mark, to find the order was devastatingly wrong. We were missing a mayo chicken from the order in addition to a large coke zero being order and a small coke zero being sent. To add to this huge mistake there was a specific request to remove ketchup from the large quarter pounder meal order, this was not adhered to. I am appalled at this having an allergy to ketchup had this not been checked by myself before eating i could be in serious harm. By the time everything came to us after such long wait it was cold and stale. I then rang to explain this directly to members of staff, who claimed there was nothing they could do to resolve this issue. I want to make a formal complaint not only about the rudeness of the staff spoken to the the poor and careless standards of said order. I hope this is taken with more respect than that encountered by the staff at marketon park.

Sincerely a very disappointed customer.