Medina Quay Beefeater — Restaurant in England

Our Boxing Day dining experience, shall we say, left something to be desired. The advertised vegetarian option, absent, left us feeling rather 'herbivorous' indeed. The leaflet handed to us before we sat down with all items out, appears to be easier to make a list and hand it out rather than rectify, replace, stock up, a shame board from the start doesn't show enthusiasm, awards, care, proactiveness , but instead a please don't ask about these items as we don't know what to do , Tested : When we inquired for maybe a replacement , after giving a substantial pause, the offered alternative lacked the enthusiasm one might expect from a kitchen that truly values its customers. "a plant based something stack" was suggested afterall that's exactly what every vegetarian wants "a plant something", dandelions and marigolds sound more inviting. The cheese fondue, while undoubtedly cheesy, was perhaps a tad too enthusiastic in its embrace of dairy. It lacked suitable accompaniments, 3mm of ciabatta slice, leaving us feeling like we were wrestling with a bowl of molten goo with just a spoon, dare we say, your need to love Chesse straight without the molten sickly nature overwhelming you, – a culinary experience that might be better suited to a Viking feast without the staple. The fish and chips, alas, were a study in contrasts. The fish, sadly, had taken on a rather ghostly grey pallor, resembling more a distant memory of a fish than the vibrant creature we had hoped for. One might be tempted to suggest that it had enjoyed a rather extended vacation in the deep oil, where tough crab sticks could be an appealing alternative and flakes are not expected. The roast dinner, while promising, presented a few curious anomalies. The roast potatoes, imbued with a peculiar over nuttiness, seemed to have developed a secret life of their own, soft golden exterior, from bathing after roasting, The stuffing balls, regrettably, had achieved a level of hardness that would have impressed a blacksmith, the Balance was more like the launchpad at blackpool pleasure beach, Yet the turkey, despite its best efforts, remained stubbornly chewy, leaving us feeling a bit defeated having to leave the predominant leather for cleaning, and I don't mean cleaning the car. expectations is that next years boxing day will have no issues not booking a table ahead of time, as the patrons today I'm certain won't be back next year of they had the roast or fish and chips. Overall, while we appreciate the effort, we couldn't help but wonder if the kitchen was perhaps under the influence of a mischievous culinary sprite, determined to inject a touch of the unexpected into our meal. Perhaps a little less 'sprite' and a little more 'chef' next time might bring locals back in? Honestly the only patrons I have witnessed are hotel customers, seems to slacking a local desire for dining.

After everything I am reminded that It's important to leave constructive criticism also : Mushy peas were good, Undoubtedly a familiar...

Disgraceful management. After waiting to be seated with only two other tables dining, we then had to locate our own menus. On ordering, it was made clear that we were in possession of a discount card entitling us to "buy one get cheapest meal free" in the words of the waitress that went to check on the limitations of the discount. At this point the service was polite but lacking in understanding and having to seat ourselves and locate menus was frustrating. On attempting to pay for our meal, it was apparent that despite clarification on our discount, we had been charged full price. Understandably, the staff sought advice from the management.... We were greeted with a rude and obnoxious gentleman, who persisted on informing us that we were wrong. On explaining that our meals were only ordered on advice from his staff, I was informed that I was wrong to voice my collective concerns regarding our treatment and the conduct of his staff throughout our experience. I found the attitude and demeanor of the gentleman, considered to be in charge, both derogatory, and patronising. As a paying customer, I have no complaints about the food, and the staff, although clearly lacking in training, were polite and respectful. However, I have no tolerance for a member of management to encourage a full blown argument and continue to tell me that my concerns were false and illegitimate. My family left the establishment bewildered as to how someone in management could deal with and speak to his customers in such an unprofessional manor. This level of treatment was an utter disgrace. I question to this day, how a nationwide and respected company has allowed management of the supervisor concerned to go unchecked, unmanaged and to think it is acceptable to speak to customers as if he would not scrape them from his shoe. An absolute disgrace and possibly the worst service I have ever seen from a senior...

1 star is just because the drinks are good. Both the food and the service was terrible. Okay yes there was 10 of us, 2 had tomato allergies, 1 being me with and orange allergy and a 1 year old with a soya and egg allergy and 1 with an onion tolerance does not excuse the amount of mistakes that took place.

It took two ours just for 5 starters, one of which my brother in law ordered nachos, they didn't mention the cheese sauce had onion powder and just gave him a plate of Doritos, they didn't even think to great normal cheese on it. He sent it back, then when it came to his food after they finally started bringing them out just short of 3hours after ordering just to tell him he couldn't have his meal as the gravey had onion powder in it, they didn't think to mention that sooner, why? Not only that but he has 2 kids, the 1 year old with the soya allergy and a 9 year old. They completely forgot the 1 year olds food, which was a kids spaghetti Bolognese and the 9 year old got there kids tomato pasta. They tried making out the kids toamto pasta was the Bolognese, well I'm sorry but there was no meat in that and we all know what a Bolognese looks like, even so, if that was where the hell was the tomato pasta. See I'm not a professional but even I know restraints should serve kids first. It was gone past 9 there bed time at this point and they was starving, my brother in law walked out with the kids with the 9 year old crying his eyes out. Not only they they completely missed a meal in which they had to wait another half an hour to eat.

Sorry but service and the wait for food and everything was apoorling and we all refused to pay as it was disgusting. We payed for the drinks then went to McDonald's, just so the kids can get a...