Morley’s Fried Chicken — Restaurant in England

The staff here are ridiculous. I get the same poor service every single visit but this evening visit really got up my nose. I mean, it’s a vast chicken shop chain so I don’t expect much from their staff but still, you’d expect at the very least a bit of etiquette. After standing there for nearly 15 mins waiting for someone to take my order, a new customer arrives and got served straight away. I said to 1 or the 2 staff at the tills, I hadn’t ordered yet, you see me standing here waiting patiently. Granted, they were busy and fulfilling just eat orders but when I was finally served, I didn’t get even the slightest apology or the faintest sorry or thanks for waiting. Nothing. Just a vacant look of confusion. Just their sheer lack of any customer services I walked out as I felt my blood boil and it could have gone 0-100 at the drop of a pin. Worst Morley’s I’ve been to with the worst absent minded staff. I was a regular here at least once a fortnight....

I inquired about the halal status since there was no signage, and the staff informed me that it is halal, but due to the sale of pork ribs, they refrain from displaying a halal sign, upon asking to see the Halal Certificate the member of staff failed to show that as well. While this rationale is unfamiliar to me, if all chicken items are indeed halal, it would be appropriate to have a halal sign.

Additionally, I observed that the store is not listed on platforms like Uber Eats, Deliveroo, and Just Eat when checking for halal dietary options. This, coupled with a friend's similar observation, leads me to believe that this Morley's establishment might not align with halal standards, unlike others in London, such as the Morley's in Lewisham, Packham and east London which prominently displays a halal sign. I believe a reassessment or clarification...

The food here is lovely, especially the chicken and apple pies. However, packaging and food hygiene NEEDS to improve or I may have to call a food hygiene inspector. They put apple pies and chicken in the same frying basket or whatever they use. If they were 2 different orders and 1 was allergic to chicken or vice-versa then they would get a reaction. The packaging was really bad so I knew to bring another bag so that when cycling my food wouldn't go all over the road. However, I put my Milkshake in my drink holder and the cup fell out and my drink went everywhere! I'd only order from this place if you are walking or driving and don't have...