Morrisons Cafe — Restaurant in England

Sadly this cafe has gone downhill in recent times as the past couple of times I have visited they don't seem to have any sandwiches on display, nor any cakes or doughnuts like previously, very limited & the hot drinks machines seem to now be very weak & not very warm with long waits at the till to pay due to no staff availablity, dirty tables too.

Unfortunately whilst drinking my coffee I witnessed a very heated discussion over a table of 4 who it seems ordered & paid for 2 cooked breakfasts and 2 fish and chip meals on the app/self serve till, they were then informed by the server who brought the 2 cooked breakfasts out to the table that they have no fish, it was only just gone 11am on a Monday morning, they were very upset that they were allowed to pay for the meals that were out of stock as well as not being informed before the 2 breakfasts came out as they obviously wanted to all eat together, utter mayhem as I really...

Visited the cafe on Saturday 19th November around 1:30pm for lunch. We did the self service drinks but when I reached the till there was a sign that stated the till was closed. On enquiring who would take my order I was abruptly told to order on the computerised system by a male member of staff and if I wanted to order at the till he would have to come off serving food and that there would be at least an half hour wait for food, I opted for the latter. To simplify things I chose hot steak pie and mash for two. When the meal arrived the pie crust was so hard it was inedible and the contents consisted of three pieces of meat and gravy. There was sloppy mash and the mushy peas looked like an oil slick on the plate! After my previous encounter with the male staff member I didn’t complain in person and left hungry. In the employees defence there were only two people on the section so hugely...

Had an early start and was absolutely starving so this breakfast was well received. Less good is the sticky tables, charges for ketchup or sauce - it is usually included at most places I go - and the general disorganised nature of this restaurant. They open at 8 but very little was ready, tables sticky and felt like they hadn't been properly wiped down in weeks! I realise I'm old fashioned in thinking customers come first, but this site needs an unannounced audit by Morrisons head office to bring standards up to an acceptable level and remind staff what their job is. Also head office need to review charging extra for Ketchup (it's greedy imo) and also the single use plastic containers the sauce comes in is the...