Nando's Blackburn — Restaurant in England

First ever visited to a Nando’s. Overall we left disappointed. It wasn’t for us and its unlikely we will visit another. Although there was nothing overtly wrong with the food for what we had it was expensive. There are places offering better quality food for less money.

We were greeted upon arrival. Friendly member of staff who found us a table and explained a little of how things worked. Such as you could order at the table using the app or at the counter. Seemed a good start but this was pretty much the end of any real interaction with the staff.

We ordered at the table using the QR code. In hindsight wish we had gone up to the counter to order. Had to mess about confirming e mail addresses, telephone numbers, etc. Then get my card out to set up payment. Probably would have been easier and safer to go up to the counter. Not over keen on paying for a meal in a restaurant upfront before it’s been served either but that’s a personal thing.

Drinks arrived pretty quickly but £3.99 for a 330ml lemonade wasn’t cheap. No ice in the glasses. We realised afterwards that there was an ice machine up next to where you got your refillable drinks. But it was our first visit so it would have been nice to be told.. Overall it wasn’t the level of service we would expect from somewhere calling itself a restaurant.

Food arrived. Our server hoped we enjoyed our meal. Certainly didn’t come across as genuine or friendly. No eye contact made. Seemed to be just going through the motions. As I said nothing major wrong with the food. The chips were just warm though not hot . Rice was far from spicy. The Garlic Churrasco Burger lacked flavour. Only tasting of the garlic on the bread it came in. It cost £15.95 with two sides. And the portions not the biggest. We had ordered 3 chicken wings with 2 sides. It cost £11.95. The wings were gone in a couple of bites. Nothing we ordered had any wow factor which would make you want to rush back. So for us it was disappointing and expensive costing us close to £48.00 with just a lemonade and sparkling water for drinks.

Found the music quiet loud and, even though it wasn’t full, it was a bit hussle and bustle. Would not have liked to visit on a Saturday night but then we are getting on a bit in years and Nando’s isn’t really targeting our age group as customers.

One thing we did like was there was a sink where you could go up and wash your hands. A good idea especially when you are picking up chicken to eat it. Good to see members of staff frequently washing their hands there as well. Also liked that you could help yourself to the various sauces made available in different levels of hotness. But overall Nando’s wasn’t for us. We believe you can get better quality food at more reasonable prices served in a proper...

Now it is not like me to put up reviews that I have not enjoyed but I think we may have caught them on a bad day. We arrived to be told no longer than a 20 min wait not problem with that. Returned to be seated at a table near the pass. We ordered from the till area and I asked how long I would need to order takeaway as our son needed some bringing home and was told to give them 15 mins notice. We waited 20 mins for our food and only got it when we asked for it and the meal had been sat on the serving hatch for a period of time. There was a lot of food sat on the serving hatch for a good few minutes before being taken out and there was a couple of staff just at the hatch talking. Two guys opposite got their meals seperate with one nearly finished before the other had got theirs. With waiting for our meals so long I ordered the takeaway. The food was aired but in their defence we did not complain as we had to get home because of the wait we were going to be late for a family gathering and so they did not get chance to rectify. Again unusual for me not to complain if something is not right. When we had finished I went to ask for the takeaway and it was in the heater and ongetting it home (12 mins drive) it too was a bit worse for wear. The appearance of the outlet was that it could have done with a good clean (although there was a young man walking round with a brush) and the service at the hatch a lot better with orders not being taken out piecemeal. Disappointing as you understand what you are getting with...

I recently ordered a takeaway, and when I entered the branch, I noticed a staff member named Alisha seating a customer. I was next in line to be served, but instead of attending to me, Alisha skipped over and served the customer behind me. I gave her the benefit of the doubt, thinking she might have overlooked me, but when she returned, she once again served another customer behind me and completely ignored my presence.

After she finished with the other customers, I approached her and asked, "Am I invisible?" Her response was, "You should have approached," which was not what I expected. I calmly advised her to be more attentive and familiarize herself with the customer surroundings. Alisha then explained that she was juggling multiple tasks, including phone calls, seating customers, and managing food orders, and said, "my head is everywhere."

However, I could clearly see 3-4 other staff members nearby, including a manager, who didn't seem to be actively managing the situation. I also ordered a Fino Pita, which unfortunately did not meet the usual Nando's quality standards.

This experience left me quite disappointed, both in terms of service and...