The Firepit Restaurant & Cocktail Bar (Blackburn) — Restaurant in England

I had a great time. I wasn't sure to come because of some of the reviews, but it was fantastic!

It was on the pricey side, but I felt it deserved it.

My ribeye was cooked perfectly. I never usually like the tomato with my steak but loved this one, the mushroom was well cooked and really fresh and my sticky toffee pudding was fantastic! The sticky toffee pudding had so much custard it made the inner 6 year old in me very happy lol.

Some constructive feedback on the food would be that the chips were lots of different shades of fried. I don't mind that, I quite like chefs re-frying chips as it gets them crispier but a lot of these were too far gone. When you have lots of different fry levels it makes all the chips really salty as they will get salted each fry. Some of them were dark brown and really didn't look good at all. Everything else was such good quality and so fresh, why lower the standard with super fried chips? They're the cheapest thing on the plate.

I would rate the food as great, I would rate it as outstanding if they sorted the chips out.

The service was excellent, I was waiting at the bar when I walked in but the server (Jessica) came out and was carrying food, she smiled at me to let me know she's seen me, finished sorting the food out and came to me.

I didn't wait too long for anything, I got a check back, offered extra drinks and she was very happy and friendly.

2 things I think she did particularly well was when she obviously knew a table really well and so was having a nice chat with them. As soon as I was ready for anything she would notice really quickly and come over.

The second time was when some kids came into the restaurant and were looking like they were borderline disruptive, she handled them really well. She got them some water, they sat down and were almost quiet and then thanked her and left.

Can't fault her at all. She smashed it!

All in all, very happy 😁 hopefully I'll stay...

Party of 24 for my daughters 18th Birthday

Overall I would rate as average, which is not in line with the pricing.

Drinks service disorganised and slow, a couple of the girls including the birthday girl were missed off the drinks order initially.

Some of our party were receiving their food before others had even got a drink.

Some of the food was quick to arrive whilst others waited a bit longer meaning some were sat waiting whilst others had been eating for a while.

Both me and my partner ordered the steak on a stone, the steaks were ok but it was impossible to know how long they had been on the stone already so hard to get it cooked to preference. I took mine off pretty much straight away as I like mine medium rare only to find after resting it it was blue in the centre. The steak also lacked seasoning.

Sides mediocre.

Had to ask for salt and pepper, we got one salt to share amongst 24.

Burgers looked good 👍

The desserts were much better, the brownie was a perfect texture and plentiful. The firepit sundae was also lush.

Cocktails were also lovely.

Finally upon paying the bill a service charge of 10% had been pre-applied to an already expensive order. This was disappointing, it’s not too bad on a small order but on a table of 24 who ordered drinks, mains and desserts it was a lot.

I must point out the lady said I could remove the service charge if I wanted but that put me in an awkward position. Any staff tips should be at customer discretion not presumed to be applied.

Even though some elements were good I would not return as I do not feel the prices reflect the...

My partner and I came for tea on Saturday evening and while the food was good, the service was poor. It took 15 minutes for our initial drinks order to be taken, and even then it was only taken because we caught the attention of a waiter.

We waited for a quite a while for our mains to be served, and while we were waiting I noticed that a table near us (who were seated after us) were given an identical food order to ours. Within minutes of that table receiving their food, they sent the chicken goujons back to the kitchen, and then a minute or so later the same plate of chicken was brought out and placed in front of me (how many people are ordering chicken with no coleslaw in a steak house?).

After waiting for a further five minutes, the manager came over and explained that our food had been taken to the wrong table. He explained that the steak we’d ordered was being reordered and cooked, and that it should be with us soon. At this point we had to ask that my, now cold, chicken was taken back to the kitchen to be heated back up.

Once the food arrived, it was quite nice, but I wouldn’t say that my chicken and chips was worth £16. When we came to pay the bill, we had a quiet word with the manager explaining that we were not happy with the service we’d received, he said that he would remove the service charge on the bill but we would have to pay full price for the food because we had no complaints about the actual food.

Overall, I was sorely disappointed with the service and hygiene (serving me food that had been on another customer’s table!) and I highly doubt that...