Nando's Bracknell — Restaurant in England

If I could give zero I would. Firstly when I arrived I done my order with my partner and simply requested if they do NHS discount ( Blue Light) they accepted. However it took about 10-15 minutes to actually apply as it took 2-3 employees and 2 managers to do what they called a Ears Nose Eyes Mouth test to confirm it was my partner on the card. They just all seemed really jumbled up and didn’t know what to do. As said in total of 5 employees stood discussing and all looking dumbstruck. I bypassed this and I ordered thighs with 2 sides and a starter I was made aware that the starter would come first and everyone’s food would arrive after. Which everyone was happy with. However everyone’s Mains arrived before the Starter. Firstly these mains was not right. ie wrong sides it took all about 20 minutes to actually get the mains right before my starters was present. I also was asking about my starter and no one seemed to know what was happening including the manager.Most of the people on the table finished their meals by the time my starter of chicken livers was just arriving with my main at the same time. My main arrived with no chicken and just the sides. Again wrong sides. They took it back to correct and by the time I finished my starter the food was brought out again but incorrect once again this even had guests on other tables laughing and shocked at how can they forget the chicken off the plate the first time. Them forget the sides of the second plate for a second time. The Third time I was given the wrong flavour completely and different chicken entirely the third time. After this I requested a refund as I was in the resteraunt for over 1 hour 45 mins. The Manager or said he was, was very unprofessional referring to me as “ bro “ and trying to reason saying “ come on bro it’s all the same” I simply just asked for a refund on the food as it was clearly not there night. He point blank refused a refund stating take it up with the Head office. He would not provide me with head office number nor would he provide me with his name or anyone’s name that served me. I will never speak good of this Nando’s or will ever be returning to this establishment. Whoever employed this manager should be ashamed as he has no management skills and rather than defusing a situation actually makes it worse with his...

Well where do I start, we love the food and the staff until we came across Natalia today 31st Oct, who seems like she has just come to become a manager! Am not too sure if this has gotten to her being besides the job role at hand.

So it all started with us wanting to try the white wines on the menu before we commit to the one we would like a bottle of. There was a new staff member serving us and she wanted to make sure we can offer the taster. The cheaper £19.90 bottle was presented to us once she had confirmation from another team member. We then found it too dry to our liking and asked for the other one on the list where she had to check with her manager! Her manager came to the till and suggested that they are only served as bottles and cannot opened to taste since it’s VERY EXPENSIVE - £29. To which I asked a very fair question can it be returned if we do not like it, well the answer is as you would imagine no as she would have to bin it.

That was where the lies started, once Natalia left we asked to just see the bottle to check the ingredients, year etc. The bottle shown to us was surprise surprise an opened bottle with atleast a glass full missing. Well you guessed right, we called Natalia back and pointed out the obvious. To which the explanation now was yes we need to bin that. So why can’t we try it, oh it’s now because it was opened by mistake 2 days ago and now it’s going to be gifted to one of the staff members as a reward so it’s been there for 2 days.

Well what is it exactly Natalia and team!!

We ended up buying the VERY EXPENSIVE £29 bottle!

I would be delighted to know how have we come to be this small and lied to! I would have loved to post a picture of the 3 days old open bottle but did not want to traumatise the new staff member so there you are Natalia! If you’ll do read and appreciate the reviews of your customers I would love to hear...

Disappointing experience at Nandos post lockdown. A positive was the great respect of social distancing and safety measures. It's a shame that social distancing has meant that the personalisation of condiments and bottomless drinks is lost in social distancing as while you can request condiments and drink refills they don't come as freely as you might like, and the drinks we ordered always came without ice and three times we had to send back for ice. The limited menu has meant that most of the veggie items are gone, no salad mains or supergrains (my fave side!). The service was also lackluster, we encountered five members of staff, only one was positive everyone else seemed reluctant with the table service concept-which is frustrating as there is never normally an issue with service in nandos. Despite there being only 14tables in use, and six servers the food was slowing coming from the kitchen. We waited almost 40minutes for our half chicken and when it came the halloumi was beyond cold. We quickly reported the issue and asked for a replacement. When it hadn't come as we were finishing our food (cheese normally takes only 5mins to cook) we chased it up and the server said it would be coming soon. It must've been forgotten as it only arrived as we were clearing plates. We asked for a refund but the server seemed reluctant so we asked for a manager. With the online ordering apparently they can't process refunds but we were offered dessert as compensation, bad for the waistline but some consolation at least! Fingers crossed when Nandos adjust to the new normal we can return with the same thorough social distancing without the shortfalls in service and...