Nando's Derby - Derbion — Restaurant in England

I recently visited Nando’s , a chicken-focused eatery that had piqued my interest. Unfortunately, my experience was less than satisfactory, and it’s safe to say I won’t be returning anytime soon.

Starting with the ambiance, the restaurant felt more like a fast-food joint than a proper dining establishment. The interior was drab and poorly lit, with uncomfortable seating and tables that seemed hastily cleaned. The loud and distracting noise level made it difficult to enjoy a meal or hold a conversation.

The service was another major letdown. The staff seemed disorganized and indifferent, more interested in chatting among themselves than attending to customers. We had to wait an unusually long time to place our order it does not make sense how there only one person on the tills when you have around 15 people waiting in line you can often wait around 45 minutes to place your order, and when we finally did, it took forever for the food to arrive. The server was curt and not very helpful when we asked about menu items.

As for the food, it was the biggest disappointment. The chicken, supposedly the star of the menu, was bland it’s literally chicken , while the grilled option was bland and lacked seasoning. The sides were equally underwhelming – the coleslaw was soggy and the mashed potatoes were lumpy and tasted like they came from a box. The portion sizes were also small, leaving us hungry and dissatisfied.

To make matters worse, the prices were surprisingly high for the quality of food and service provided. It felt like a rip-off, considering the mediocre experience we had.

Overall, Nando’s fails to deliver on almost every front. The poor service, lackluster food, and uninviting atmosphere make it hard to justify the visit, let alone the expense. Save your time and money and look elsewhere for a better dining experience.

You’re literally paying for the name there’s plenty of other chicken shops around that serve you the same food without the cost of a mortgage...

It was our anniversary and we just played bowling and knew there was a wait for sitting. In the end we waited 34 minutes to be seated and got in. We tried to order through the app and noticed there was no peri peri salted chips. We were going to leave, however,we wanted to ask first why this was. So the floor manager said they had ran out of the peri peri salt so we asked do they not have any in a shaker they could use and she said if we order at the till we could get some. So this is what we did. Then the cashier told us there was no peri peri salt so we explained we were told we could get some if we ordered this way, so the young lady continued the order. Once our food came out, there was no peri peri salt, so we asked the waiter what happened. He said there's no peri peri salt. I said we were told by a floor manager that if we ordered at the till we could get some for our food. He askd me to describe who I spoke to and confirmed it was a floor manager. I believe the store manager overheard this conversation and shouted across the restaurant; we haven't got any peri peri salt in the building, sorry! I explained we were told we could get a shaker. Both gentleman walked away. We continued to eat out meals, embarrassed and lied to. The garlic bread was like a crisp. Noone checked on our food. It was just embarrassing. The two ladies next to us overheard the conversation and asked...there's no peri peri salt? Where are we even here then? They managed to get a few more dips and things for their meal whilst we had a dish of humiliation with ours. We were lied to and we didn't enjoy our meals. I shall not be returning to the Derbion branch...

We visited on the 8th October, a Sunday at around 12:30 midday. We were greeted and shown to our table quickly, but requested a different seat due to being sat at the main entrance where everyone stood waiting for tables, not very relaxing, and very distracting for our 1 year old.

We were shown to a new table very quickly, which needed cleaning, but we were happy to wait. Unfortunately the young girl that came to clean the table decided to cover everything while spraying the bottle, including the seats, so I had to get some paper towels to dry it off. I did however hear the manager speak to her afterwards regarding this, so no harm done. I also had to ask the waitress to clean the highchair We were provided with, as it had bits of food and a dirty plaster attached to it! Gross.

We placed our order at the till, with prompt, polite service and waited roughly 20mins for our food to arrive. Not a problem at all as it did seem busy.

During the wait for food I used the toilets, and I was disgusted to find no soap in the gents toilets (dispenser empty) the toilets that not only the customers use but the staff aswell. Horrendous.

The food arrived and the loaded fries looked nothing like what we've had before at the Burton restaurant. Hardly any toppings at all, and probably a third less chips than received elsewhere. The top of the bun on my sunset burger was also cremated, which tainted the taste of the food. No hospitality check was given, but there was plenty of servers stood around chatting.

Very disappointed, espeically as it nearly cost us £40 on this visit. Will stick to the burton restaurant...