Nando's Hull - Kingswood — Restaurant in England

Me and my partner came here on a Saturday night (today) so we expected it to be fairly busy and didn’t mind a wait for however long. I’m a regular customer here so i know what my usual order looks like and is required to have. I came in today ordered my usual loaded chips and some halloumi where as my partner ordered the fino pitta. The wait was 45 mins which we were perfectly fine with and happy to have. The problem was when the food got here i will attach photos of what my supposed loaded chips looked like. I got the bbq peri-tamer flavour and the chips lacked any spring onions sauce, the ‘creamy sauce’, cheese and the bbq sauce which is the main toppings - the only thing that was actually on it was some chicken in the coating i assume they cook it in. Me and my partner look fairly young so i’m not sure if it was because of our age but we where left without one of those sticks where the waiter makes sure the foods ok - we couldn’t find any staff near us to contact about it and didn’t want to go searching across the restaurant when there was already a bit queue and many people around. We also didn’t want to wait another. 45 mins for it to be corrected as i’m quite non confrontational and didn’t want to cause any fuss for the already busy kitchen as a customer service worker myself. My partners was burnt and was lacking in the customisation to take off the garlic aoli. We did eat them as we couldn’t find anything to assist us and didn’t want to wait such a long time for the problem to be sorted. Not very happy as this is where we usually go for our casual dinners as it’s usually nice however this was really a let down and i think some accountability and a word with the staff to be more customer facing, communicative and available so that people like us who don’t want to make it a big deal can voice our issues. Paying £40 for 2 meals and 2 drinks is extortionate when the main part of the meals where below average and not what is advertised. Very disappointed and won’t be coming back again. Will be emailing the HR teams to take this further. For standards to drop so low on saturday afternoon where it is it’s busiest time the management need to be aware of the lack of pride and encourage the workers to further the standards...

My best advice is book your table if you are not doing a pick up. They are pretty quick in turning around your orders so it's always worth your wait. And remember, the location and the atmosphere made it popular. I found the staffs freindly enough for my liking

Details (in case it helps someone) I've been to Nandos Kingswood couple of times to pick up an order in the past. I habe to say I was alright with it. That was then. This time I went in on a Friday evening and the location of the new restaurant, I have to confess, was a good one for business of its kind. For me as a customer, There was a queue waiting for tables. I was impressed at how the customer assistance at the door explained in details the waiting time for table and the waiting time for food. More impressive is that the table and the food came earlier than expected. The food was not disappointing too. The atmosphere: I love it and it feels like a different Nandos , compared to other ones...

We had been for a day out in Bridlington and thought about what we were going to do about food. We decided it best that we find somewhere on the way home rather than where we were. We looked online and saw the retail park with Hollywood bowl and various eateries. We arrived had an hour in Hollywood bowl then headed to nandos. We were greeted with a smile and seated rather quickly. The staff were great and the interaction with our kids were great. Food came very quick after ordering and as usual it was great food and great taste. The only issue I have and it's across the board with Nandos is portion size for the price you pay, I don't believe the price reflects the portion size at all, smaller portions for a higher price, other than that there was nothing I could fault, not the staff, not the venue nor the quality or taste of the food. Great venue and would 100% recommend. Thank you Nandos Hull - Kingswood for a great...