Nando's Trowbridge — Restaurant in England

WHAT A DISAPPOINTMENT!!! Been a fan of Trowbridge nandos for a few years and never having a bad meal there we decided to go for lunch on Sunday 5/2/23 OMG the order was inconsistent with the menu when it arrived the corn on the cob look tired and not fresh , the fries were ice cold , we had to ask for them to be replaced and as for the chicken , it was either made early that morning or maybe late the previous evening then just reheated on the grill and burnt black on the ends, it was as dry as sawdust , the young lad on the grill couldn't have been more than 19yrs old clearly no experience in cooking and just serving out food , what ever is acceptable to him , after asking for the manager we were told there has been a management change and that clearly shows with the lack of quality and service that was presented on Sunday , it was not busy at the time we were there so cannot use the excuse that it was busy #justsad to see nandos quality drop from a 5 to a 1 rating #customer lost to Trowbridge nandos...

I would really appreciate an update before an email is sent off…

The food is good. Don’t get me wrong, the staff were lovely. There’s just one individual that ruined the entire experience for us. This was a few months back, as I didn’t want to get any member of staff in trouble that have no reason to be.

I’m not going to name this person, but I can describe him as a rather large man with ruby-dyed hair. He is apparently one of the managers, but acted like a completely unbothered, uncaring person. A rather rude personality, and after asking the person behind the till, he’s apparently not a very nice - competent person to work with. You can’t just take any person and label them “manager” they must be competent, and I’m afraid this person was not. As a manager myself, I am APPALLED.

Very dissatisfied with our experience, and I would strongly advise how you manage your staff. This is...

I ordered using my phone (as human interaction with waiting staff appears frowned upon nowadays). I eat a low-carb, high-protein diet, so I ordered half a chicken, some tender stem broccoli and some halloumi. The 'half' chicken that arrived appeared to have been on a low-protein diet before it arrived here. It was tiny - more chick than chicken - while the tender stem broccoli was anything but tender. It was like shoe leather - it is hard to comprehend how you can get this vegetable so badly wrong.

At least the halloumi was good. And there is not much to report about the service as apart from bringing the food, that's about it. I used to eat at Nando's regularly in the past. Boy! How standards have slipped. Nando's are not alone in this respect, but it is such a shame they have joined the downsize, lower standards revolution that plagues so much of the UK...