Nando's Yate — Restaurant in England

Disappointed - fast food trying to be a restaurant. This was our first ever visit to a Nando’s although we did try and get a table at the Reading restaurant just off the M4 but they couldn’t seat us for 45 minutes on a Wednesday evening and you can’t book in advance, so went elsewhere.

Back to Yate - although we got a table straight away, no one told us there would be a 30 minute wait for food. We ordered food and drinks on the app, no menus. We had to ask after nearly 40 minutes, where our food was. The waitress we asked was rude, huffed and said “you would have been told there was a 30 minute wait for food” but assured her we hadn’t been told.

One of the meals was wrong so had to be sent back, this was corrected quickly though.

Drinks did not arrive and had to ask again for them.

No one checked on us during our meal. Staff standing around chatting. The glasses we received were dirty.

Food was average, I’d say KFC was much nicer. Some staff were not friendly and the place looked like it needed a good clean!

After friends raving about Nando’s, I wouldn’t return. Nothing special, just a fast food place trying to be a restaurant - without the “fast” part of the food! Definitely not...

Firstly, there was no salt on offer in the restaurant, so we couldn't season our food. Secondly, we paid for 2 bottomless tubs of frozen yogurt but there were no tubs so they gave us bowls and we couldn't take any yogurt home like we'd originally planned. Only managed to fill one bowl half-way because the machine was empty/broken. We asked for some help but no one told us what was wrong with the machine. They gave us only ONE tiny brownie to make up for the fact that we could not have our bottomless yogurts (the brownie cost less money than the yogurt). So instead of having refillable tubs of yogurt like we'd paid nearly £7 for, we ended up with half a bowl of yogurt and a very small, dry brownie. We weren't even given an apology and it seemed like the staff didn't even care that we were unsatisfied! Total waste of money and would definitely not go...

DISCRIMINATION AGAINST VETERANS

We visited this Nando’s Branch in Yate after Christmas and the Branch Manager refused my defence discount code for a measly 10% off.

I served for 8 years in Her Majesty’s Armed Forces as a Combat Engineer in the Falklands War, BOAR, Cyprus et al; was injured during this time / during my service, have lifelong injuries from my service to my country and was decorated by HM The Queen for my service.

The manager callously and flippantly brushed off mine and other veteran’s service due to their”new policy” requiring ID cards for veterans that do not even exist. It’s a cop out to save money and it’s a smack in the face to those who have served.

If you’re a veteran or support our troops then do not visit this Nando’s or their...