Oriental Aroma — Restaurant in England

The food here is 10/10! Really delicious, we've tried many, many Chinese takeaways and restaurants around, and this was def in our top! A few small problems we had.... first in the restaurant, but no one wanted to actually acknowledge we were there as they seem led far to busy sorting takeaways. Drinks were flat... I think this is due to it being poured from larger bottles and them being open and closed so many times.

They really don't want you to overeat. We were a party of 7 .. 1 small basket of prawn crackers was put on the table we asked for a second ... the kids love them. This was not bought over till we asked for the 4th time, and we had finished our starters.

We ordered starters.... only half of what we ordered came and only of 5 of each thing ... they wouldn't give us 6 of each thing because the toddler isn't paid for, and when we asked for extra, they really didn't want to give it to us.

There were long waits between starters and duck and duck to mains. We asked if things could just be bought out when ready so the children didn't get bored.... if anything, they took longer.

The manager was heard telling the waiter who took our order for mains to not put any more orders on for our table.

When the mains came out, it was a dish every 10 minutes, and we only received 4 of the u dishes ordered. We asked repeatedly for the missing ones ... they never came.

The waiter told me that there is a limit to what can be ordered. You can order 6 starter 1 aromatic course and 6 mains, which have to include 2 rice/noodle dishes. If they can see all is eatten, you can order more...

We loved the food. It's just such a shame about how it's run... the staff not being interested. (One lady there seemed to be doing all the hard work and was the only one to notice we had been sitting for a long time...

I am absolutely disgusted with how we were treated tonight! To be told 'children had to be gone by 745' which actually wasn't a thing as a table of 16 walked in half with children!! We rushed our starter just so we could order mains before we had to leave. Yet when we asked the waitress she said 'you can stay but not too late' yet the other table full of children would have been there much longer than us! Then when we got our main menu with bowls , 15 minutes later, the waitress cleared them away! We hadn't even ordered mains let alone ate them!! When we asked to leave and just pay for what we had, we got charged £35 for drinks and starters. We also got told that 'we cant turn away a table of 16 paying customers' regardless of this we were a table of 3 PAYING customers. I work in a restaurant and this is completely unacceptable. My daughter is the most well bahaved child you will meet. But to be told we can't stay too late, when you clearly never said that to the rest of the tables with children, who were very loud is absolutely appalling. You should have SET RULES. Not one rule for one and one for another. This is not acceptable at all. We eat out 5 out of 7 night a week, and we go to different restaurants each time. This had by far...

Disappointing. I wanted to really enjoy this place, but it fell short on many points. Here are my observations:

The food was okay, but it didn't impress. Decor was outdated, and the place turned into a "nightclub" after hours. It didn't really feel like a restaurant. When booking for a Friday evening, they demanded a non refundable deposit per head, like they're some sort of exclusive establishment, ridiculous, the place was half empty! If you choose 'all you can eat', you better be with someone who wants the same food because you're not allowed to order separately on the starter or second course! They only let you order one main at a time on the 'all you can eat', rather than letting you order multiple dishes and offering smaller portions. Ridiculous rule! Service was fine, and the staff were polite enough. Seems to be 'make it up as you go along' pricing as they just marker penned a new price over the face of the menu.

They seem to care more about what works for them, rather than giving their customers a good experience, massive shame, really.

In summary, I would not return or...