Pamir BBQ Express — Restaurant in England

Absolutely furious at the experience we received tonight. I ordered a beef wrap with salad inside yet I ended up pulling a roughly 5inch long piece of cling film out of my mouth. I had been chewing it for a good 10 seconds not paying much attention, when I did think this is an oddly chewy piece of lettuce.

I phoned the restaurant immediately and politely explained the situation, it's not acceptable however we are all human and mistakes do happen. I was treated with apathy and told "what do you want me to do about it", I requested a full refund.

We had a delivery driver turn up not even 10mins later who was hostile, accused us of faking it and really upset my mild mannered partner. He only gave us a partial refund yet tried to take all of our remaining food away and told my partner "he knows the tricks people like us play and that he has seen it before, people putting plastic in the food!"

The fact I nearly choked on plastic was bad enough but to then be shouted at over the phone and insulted by the driver just made absolutely no sense at all. Now I have seen other reviews I can see this is a recurring pattern.

We were shouted at and told "never to use their service again".

This restaurant does not value it's customers one bit, has no level of integrity or respect for hygiene policies. Will not be using this restaurant again and highly recommend...

So embarrassing, I can't believe how much its chnage since new management,, the stinginess of the company now, you go to a kabab house you expect dirty... all I wanted was more salad on my burger! Disgusting service n management... get a new one or find out how the old one worked... it will work in your favour!!! Xx I can't lie this was the worst treatment running totally he shop so they weren't working overtime Old management was so happy friendly n all was good vibes!! Family knows the guys! No hostility.. now an absolute joke! A smile gets you everywhere.. n happy food gets you far! Look at Americans portion size n your trying to run of starvation!!...

I order the same every time I come into store!!!

Ordered a mix donner for my pregnant girlfriend! I got a normal lamb donner Normally really good with My orders but seems like the bloke behind the counter didn’t know what He was doing or just couldn’t follow simple instruction I said mix donner with chilly sauce even pointed it out on the menu and I got given a plain donner with mayo! The rest of my order was correct but the donner wasn’t!! Wouldn’t bothered with a review but the fact he Tried to put the blame on me even though my misses order the same thing every time I order! Feel really let down...